Foundever Mega Walkin Drive For 0-2 Years | International Chat Process/International voice process | Any Graduate

Foundever Mega Walkin Drive For International Chat Process/International voice process Roles. Any Graduate candidates can apply for the post.

Foundever Mega Walkin Drive – Overview

• Company – Foundever
• Roles – International Chat Process/ International voice process
• Qualification – Any Graduate
• Location – Hyderabad/ Mumbai
• Work Experience – 0-2 Years
• Salary – 1.5 LPA – 3 LPA

ABOUT Foundever COMPANY

Foundever is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.

Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.

Foundever Mega Walkin Drive – Roles & Responsibilities For International Chat Process

• Responding to customer queries and providing support via chat in a timely and professional manner.
• Resolving customer issues and complaints while maintaining a positive and empathetic approach.
• Offering product information and assistance to customers based on their needs.
• Ensuring customer satisfaction by delivering high-quality service and meeting performance targets.
• Adhering to company guidelines and policies while handling confidential customer information.
• Collaborating with team members to address complex customer inquiries and escalations.
• Utilizing chat tools and systems effectively to document interactions and track customer interactions.
• Identifying opportunities to upsell or cross-sell products or services based on customer requirements.
• Maintaining a thorough understanding of the company’s products, services, and promotions.
• Continuously improving chat skills and product knowledge through training and feedback.

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Foundever Mega Walkin Drive – Skills Required For International Chat Process

• Excellent written communication skills in the language(s) supported by the process.
• Proficiency in typing and multitasking to handle multiple chat conversations simultaneously.
• Customer service orientation and the ability to maintain a positive and helpful demeanor.
• Active listening and comprehension skills to understand and address customer queries effectively.
• Problem-solving and critical thinking abilities to provide prompt and accurate solutions.
• Adaptability to work in a fast-paced and dynamic chat environment.
• Empathy and patience to handle customer concerns with understanding and care.
• Cultural sensitivity to communicate effectively with customers from diverse backgrounds.
• Knowledge of the product or service offerings to address customer inquiries accurately.
• Time management and organization skills to meet chat response time and service level agreements.

Foundever Mega Walkin Drive – Roles & Responsibilities For International voice process

• Handle inbound customer inquiries through various channels, including phone, email, chat, and social media, providing timely and accurate responses.
• Proactively reach out to customers to address any concerns or issues and ensure their needs are met.
• Resolve customer complaints and escalations, investigating issues and finding effective solutions to ensure customer satisfaction.
• Provide product information, technical assistance, and troubleshooting support to customers, guiding them through the resolution process.
• Maintain a high level of product knowledge to address customer inquiries and provide accurate information and recommendations.

Foundever Mega Walkin Drive – Skills Required For International voice process

• Exceptional verbal communication skills in the language(s) supported by the process.
• Active listening and comprehension abilities to understand customer needs and concerns.
• Customer service orientation and a friendly, approachable demeanor.
• Problem-solving and critical thinking to provide effective and timely resolutions.
• Adaptability to handle different customer scenarios and preferences.
• Multitasking capabilities to navigate systems and documentation while on calls.
• Empathy and patience to address customer issues with understanding and care.
• Cultural awareness to communicate respectfully with customers from diverse backgrounds.
• Product or service knowledge to provide accurate and relevant information to customers.
• Time management and organization skills to meet call handling targets and service level agreements.

HOW TO APPLY FOR Foundever Mega Walkin Drive ?

To apply for the Foundever Mega Walkin Drive Interview Candidate need to walk in to the Venue that is given below.

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Foundever Mega Walkin Drive – Frequently Asked Question?

What is Foundever Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Foundever for freshers?

The average of 1.5 LPA-3 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.