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Table of Contents
Vodafone Work From Home Walkin Drive – Overview
- Company – Vodafone (Work From Home Walkin)
- Roles – Customer Service advisor – Voice Sales Process
- Qualification – 12 Pass/ Any graduate
- Location – Hiring office located in Pune,Maharashtra
- Work Experience – 1 – 5 years
- Salary – 1-4.5 Lacs P.A
ABOUT Vodafone COMPANY
Vodafone Group is a prominent multinational telecommunications company with a significant global presence. As of my last knowledge update in January 2023, Vodafone operates in multiple countries, providing a wide range of telecommunications services, including mobile and fixed-line telephony, broadband, and digital television. The company is known for its commitment to innovation in the telecommunications sector and has played a pivotal role in the evolution of mobile communication technologies. Vodafone serves millions of customers worldwide and continues to explore new technologies and partnerships to enhance its services.
Vodafone Work From Home Walkin Drive – Roles & Responsibilities For Customer Service advisor – Voice Sales Process
- The candidate would be responsible for handling voice Sales for UK consumer or Enterprise customers.
- Candidate should have relevant experience into Upselling & cross selling.
- They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.
- Respond and trouble shoot all customer interaction via any channel, and identify appropriate service solutions, Including upsell opportunities in an efficient and timely manner.
- Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.
- Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.
- Identify and communicate areas for improved efficiencies for customer service.
- Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
- Should have experience in customer retention, voice sales,Cross selling and upselling.
- International voice experience required.
- Candidates DOJ will be 18th December’23.
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Vodafone Work From Home Walkin Drive – Skills Required For Customer Service advisor – Voice Sales Process
- Exceptional communication skills for effective interaction with customers.
- Active listening ability to understand customer needs and concerns.
- Sales acumen to promote products and services persuasively.
- Problem-solving skills to address customer inquiries and resolve issues.
- Empathy and patience to provide a positive customer experience.
- Time management to handle multiple customer interactions efficiently.
- Product knowledge for accurate information dissemination.
- Adaptability to navigate through various customer scenarios.
- Computer proficiency for data entry and system navigation.
- Team collaboration to work effectively in a customer service environment.
HOW TO APPLY FOR Vodafone Work From Home Walkin Drive ?
To apply for the Vodafone Work From Home Walkin Drive Interview Candidate need to walk in to the Venue that is given below.
FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service advisor – Voice Sales Process |
| Experience | 1 – 5 years |
| Contact no. | Amrita Singh |
| Date | 28 November – 29 November |
| Time | 10.30 AM – 12.30 PM |
| walk-in Address: | Cluster – D,Wing 3, Ground Floor Eon Free Zone,Kharadi,pune – 411014 |
Vodafone Work From Home Walkin Drive – Frequently Asked Question?
What is Vodafone Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 1-4.5 Lacs P.A is based on the reports of Glassdoor and Ambition Box.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
