Sutherland Walkin Drive For Customer Support Executive/Senior Medical Coding/Associate & Sr. Associate Customer Service

Sutherland Walkin Drive For Customer Support Executive/Senior Medical Coding/Associate & Sr. Associate Customer Service Role.12PASS, Any Graduate candidate can apply for the post

Sutherland Walkin Drive -Overview

• Company Website-www.sutherland.com
• Company – Sutherland (Walk in)
• Role -Customer Support Executive/Senior Medical Coding/Associate & Sr. Associate Customer Service
• Qualification – 12 PASS,Any Graduate
• Experience – 0 – 5 years
• Location – Chennai/ Mumbai/ Hyderabad
• Salary – 50,000-3.5 Lacs P.A.

Sutherland Walkin Drive – ABOUT COMPANY

Sutherland is a global business process outsourcing (BPO) and technology consulting company that specializes in providing a wide range of services to enhance business operations and customer experiences. Founded in 1986, Sutherland has grown to become a prominent player in the outsourcing industry, with a presence in over 30 countries.

The company offers services such as customer support, technical support, IT consulting, and business process transformation across various industries, including technology, healthcare, finance, and retail. Sutherland is known for its innovative solutions, digital capabilities, and commitment to delivering value to its clients by improving efficiency and fostering growth. With a focus on leveraging technology and data-driven insights, Sutherland continues to be a trusted partner for organizations seeking to optimize their business processes and stay competitive in the ever-evolving market.

Sutherland Walkin Drive –Customer support – Executive Responsibilities

• Provide timely and empathetic assistance to customers via phone, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Maintain accurate records of customer interactions, feedback, and resolutions in the company’s database.
• Collaborate with cross-functional teams to escalate and solve complex customer problems, ensuring prompt resolution.
• Stay updated on product knowledge and company policies to offer accurate information and guidance to customers.
• Uphold service quality standards by actively participating in training sessions and continuous improvement initiatives.

Sutherland Walkin Drive –Senior Medical Coding Responsibilities

• Auditing and Quality Assurance: Reviewing the work of junior coders for accuracy and compliance with coding guidelines and regulations. This includes both internal audits and external audits in response to payer or regulatory inquiries.
• Complex Coding Cases: Handling more complex or specialized coding cases that require advanced knowledge of medical terminology, anatomy, physiology, and coding guidelines.
• Education and Training: Providing training and education to junior coders, physicians, and other healthcare providers on coding guidelines, documentation requirements, and regulatory changes.
• Research and Analysis: Staying updated on changes to coding regulations, payer policies, and healthcare laws to ensure coding practices remain compliant. Analyzing coding trends and data to identify areas for improvement and efficiency.
• Coding Policy Development: Collaborating with management and other stakeholders to develop and implement coding policies and procedures that ensure accurate and compliant coding practices across the organization.

Sutherland Walkin Drive – Skills Required

• Exceptional verbal communication skills to effectively engage with customers and convey information clearly.
• Active listening abilities to understand customer needs and concerns, facilitating accurate issue resolution.
• Patience and empathy to handle challenging situations and provide support in a courteous manner.
• Strong problem-solving skills to analyze issues, explore solutions, and guide customers to resolution.
• Multi-tasking proficiency to manage simultaneous customer interactions and navigate relevant systems efficiently.

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HOW TO APPLY FOR THE Sutherland Walkin Drive INTERVIEW?

To apply for the Sutherland Walkin Drive Interview Candidate need to walk in to the Venue that is given below.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Sutherland Walkin Drive – Frequently Asked Question?

What is the Sutherland Walkin Drive selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 50,000-3.5 Lacs P.A. for the this role.

How many rounds of Interview are there in Sutherland?

The Interview consists of 3 rounds starting from Group discussion, Manager Interview and final assessment.

Is Sutherland good for freshers?

A good place for a fresher

As said, if you are new to work after college. The go-to place is Sutherland. But remember you can’t learn anything new here and career growth is very low. At first, you get trained in the process and work policy, which is what you’re going to follow until the end.

What is voice process?

Voice process means using telephonic communication to handle customers and provide solutions to their problems.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.