Brady Work From Home Job Vacancy Hiring Freshers. Candidates with Any Graduate are eligible to apply for the job Role.
Table of Contents
Brady Work From Home Job – Overview
- Company website – www.bradyid.com
- Company – Brady work from home
- Role – Customer Operations Associate
- Qualification – Any Graduate
- Experience – 0-5 years
- Location – Remote
- Salary – 3 lpa – 4 lpa
ABOUT Brady COMPANY
Brady Company is a leading provider of innovative solutions in the field of construction and building materials. With a strong focus on quality and customer satisfaction, Brady Company offers a wide range of products and services including insulation, roofing, HVAC, and plumbing. They are known for their commitment to sustainability and environmentally friendly practices, making them a trusted choice for construction projects of all sizes.
Brady Work From Home Job – Roles & Responsibilities For Customer Operations Associate
- Be the first point of contact for 1st and 2nd line support via telephone and JIRA
- Understand Service Level Agreements and provide response within those parameters
- Acknowledge and accurately assign reported issues and escalate appropriately
- Monitor support queues across the portfolio and be pro-active in assigning incoming issues
- Handle all Customer calls and interactions in a professional manner to enhance Brady’s reputation for support
- Customer issue ticket investigations and replication, detailed Customer issue ticket diagnosis, resolution and simulation of client user experiences
- Interaction with 3rd line advanced Senior Software Engineers to assist in resolving complex issues, accurately documenting details and reproduction steps (where required) – in JIRA
- Insert all relevant issues into the product backlog with all information to assist prioritisation
- Advise and assist in the development and maintenance of user documentation
- Assist the software patch and delivery process
- Provide onsite customer support, including implementation support, as and when required
- Application management tasks on Customers systems and report if any issues
- Assist with Customer expansion and implementation task
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Brady Work From Home Job – Skills Required for Customer Operations Associate
- Ability to provide a high level of Customer contact by setting correct expectations and aligning with Customer Ops goals
- Excellent communication skills both externally with Customers and internally with Product Owners and Engineering
- Ability to adapt to fast paced and changing environments
- Ability to write SQL queries
- Awareness of databases, virtual servers, remote connectivity security, Cloud, Wiki
- Ability to use internal and external collaboration tools such; Microsoft Teams, Webex
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HOW TO APPLY FOR Brady Work From Home Job 2024 ?
To apply for the Brady Work From Home Job – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Customer Operations Associate (Remote work from home)
Brady Work From Home Job– Frequently Asked Question?
What is the Brady work from home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 lpa – 4 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
