Acronis is hiring Technical Support Engineer roles. BE/BTech/BCA/BSc (IT/CS) candidate can apply for the post.

Complete details are given below:-

• Company – Acronis
• Role -Technical Support Engineer
• Qualification –BE/BTech/BCA/BSc (IT/CS)
• Experience –1-3
• Location – Across India
• Salary –2.4 – 5 LPA

ABOUT COMPANY

Acronis is a global technology company that specializes in developing and providing innovative cyber protection solutions. Here is some information about Acronis:

Cyber Protection Solutions: Acronis offers a comprehensive suite of cyber protection solutions designed to protect data, applications, and systems from cyber threats. These solutions combine backup and recovery, anti-malware, ransomware protection, secure file sync and share, and other security features.

Data Backup and Recovery: Acronis provides advanced data backup and recovery solutions for businesses and individuals. Their software allows for easy and efficient backup of critical data, enabling quick recovery in the event of data loss, system failures, or disasters.

Ransomware Protection: Acronis specializes in providing robust ransomware protection solutions. Their technology helps prevent, detect, and respond to ransomware attacks, ensuring data integrity and minimizing the impact of such threats.

Cloud Storage and File Sync: Acronis offers secure cloud storage and file synchronization services, enabling users to store and access their data from anywhere, on any device. These services facilitate easy collaboration and seamless data sharing while maintaining data security.

What You Will Be Doing As Technical Support Engineer

• Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.
• Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.
• Stay abreast of the latest changes, trends and technological advancements in the industry (Security,Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.
• Interact with various departments to analyze and resolve problems;
• Provide technical advice to junior staff members and review technical results, evaluations and analyses.
• Provide for the development of junior staff within the work group through mentoring and technical guidance.
• Develop documentation regarding installation, upgrades, support, and compatibility issues

Skills Required for Technical Support Engineer

• Technical Knowledge: Strong technical knowledge is essential for understanding and troubleshooting various hardware and software systems. This includes knowledge of operating systems, networking concepts, computer hardware, software applications, and commonly used troubleshooting tools.
• Customer Service Skills: Excellent customer service skills are crucial for providing effective technical support. You should have the ability to actively listen, empathize with customers, and communicate clearly and professionally to resolve their technical issues or inquiries.
• Troubleshooting and Problem-Solving: Strong troubleshooting and problem-solving skills are essential for diagnosing and resolving technical issues. This includes the ability to analyze symptoms, identify root causes, and implement appropriate solutions in a timely manner.
• Communication Skills: Effective communication skills, both verbal and written, are important for interacting with customers and colleagues. You should be able to explain technical concepts in a clear and concise manner, document solutions, and provide instructions or guidance to users.
• Time Management and Prioritization: Technical Support Engineers often handle multiple support requests simultaneously. Strong time management skills are necessary to prioritize tasks, manage workload efficiently, and meet service level agreements (SLAs) or response time targets.

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HOW TO APPLY FOR Acronis 2023 ?

To apply for the Acronis 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Acronis company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Technical Support Engineer-across india

Acronis – Frequently Asked Question?

What is the Acronis selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2.4 – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.