SHL off Campus Recruitment 2023 : Hiring As Technical Support Specialist Role. Bachelors Degree Candidates can apply for the post.
Table of Contents
SHL off Campus Recruitment 2023– Overview
- Company – SHL
- Role – Technical Support Specialist
- Qualification – Bachelors Degree
- Experience – 0-1
- Location – Gurgaon
- Salary- 2.5-3 LPA
SHL off Campus Recruitment 2023 – ABOUT COMPANY
SHL, a globally recognized talent innovation company, is renowned for its expertise in providing cutting-edge solutions for talent assessment and people analytics. With a strong focus on helping organizations identify and develop the best talent, SHL has established itself as a leader in the field of psychometric assessments and talent management solutions. By leveraging advanced technology and data-driven insights, SHL assists companies in making informed decisions throughout the recruitment and talent development process. Through its comprehensive range of services and solutions, SHL empowers organizations to build high-performing teams and drive sustainable business growth in an increasingly competitive global landscape.
SHL off Campus Recruitment 2023– Technical Support Specialist Responsibilities
- Customer Assistance: Providing prompt and effective technical assistance to customers, addressing their queries, troubleshooting technical issues, and guiding them through solutions to ensure a positive customer experience.
- Issue Resolution: Diagnosing and resolving technical problems, whether software- or hardware-related, and implementing appropriate solutions to minimize downtime and restore normal operations for customers.
- Documentation: Documenting all customer interactions, technical issues, and resolutions in detail, maintaining accurate records to facilitate knowledge sharing, improve troubleshooting processes, and ensure effective customer support in the future.
- Product Knowledge Sharing: Staying updated with product knowledge and industry trends, sharing insights and best practices with customers, and providing valuable information to improve their understanding of the product or service.
- Collaboration: Collaborating with cross-functional teams, including developers and product managers, to escalate complex technical issues, provide feedback on product improvements, and contribute to the enhancement of overall customer satisfaction and product performance.
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SHL off Campus Recruitment 2023 – Skills Required
- Technical Proficiency: Proficiency in troubleshooting and resolving technical issues, including a strong understanding of software and hardware components, operating systems, and network configurations, to provide effective technical support to customers.
- Communication Skills: Excellent communication skills, both verbal and written, to convey technical information clearly and concisely, interact with customers in a friendly and professional manner, and provide step-by-step guidance for issue resolution.
- Problem-Solving Abilities: Strong problem-solving skills to identify and resolve complex technical issues efficiently, employing critical thinking and analytical skills to diagnose problems accurately and implement appropriate solutions.
- Patience and Empathy: Ability to remain patient and empathetic when dealing with frustrated or upset customers, demonstrating a genuine concern for their issues and a willingness to provide comprehensive support and guidance throughout the resolution process.
- Adaptability: Adaptability to work in a dynamic and fast-paced environment, willingness to learn new technologies and processes, and the ability to quickly adapt to changing customer needs and evolving technical requirements.
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HOW TO APPLY FOR SHL off Campus Recruitment 2023?
To apply for the SHL – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to SHL company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role- Technical Support Specialist (Gurgaon Location)
SHL off Campus Recruitment 2023– Frequently Asked Question ?
What is the SHL selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.5-3 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
