skillsoft Work From Home Job Vacancy Hiring Freshers. Candidates with Bachelor’s degree are eligible to apply for the job role.
Table of Contents
skillsoft Work From Home Job – Overview
- Company – skillsoft work from home
- Role – customer success manager
- Qualification – Bachelor’s degree
- Experience – 2-3 years
- Location – Remote
- Salary – 3 lpa – 4 lpa
ABOUT skillsoft COMPANY
Skillsoft is a leading provider of online learning and talent development solutions, catering to businesses and organizations worldwide. Founded in 1998, Skillsoft offers a comprehensive library of digital content encompassing a wide range of topics, including leadership development, IT certification, compliance training, and professional skills enhancement.
Their platform delivers engaging and interactive learning experiences through various formats such as videos, courses, books, and assessments. Skillsoft’s content is designed to be accessible anytime, anywhere, allowing learners to acquire new skills at their own pace and convenience.
Moreover, Skillsoft employs advanced technologies like artificial intelligence and adaptive learning algorithms to personalize the learning journey for each individual, thereby maximizing learning outcomes and retention.
skillsoft Work From Home Job – Roles & Responsibilities For customer success manager
- Develop and maintain relationships with key stakeholders within customer organizations
- Collaborate with cross-functional teams to ensure customer satisfaction and success
- Create and implement strategies for customer retention and expansion through Tech-Touch methods
- Utilize one to many communication strategies to drive end-user engagement, maximize product adoption, and deliver proactive renewal reminders for up to 1,000 accounts
- Iterate on the tech touch program by developing cadences of value-driving “tech touches” across the customer journey: onboarding, adoption, impact, expansion/renewal
- Manage short-term customer engagements based on service model and customer segment, including administrator training, recommending customer platform optimizations, and providing guidance on deployment, migration, program launch, and program success.
- Identify repeatable strategies, build upon existing playbooks, and develop customer content and communications to drive adoption and renewal growth and to mitigate risk
- Connect with and assist customers when they fall out of tech touch cadences
- Monitor at-risk customers through usage, reporting, and analytics
- Use data and analytics to identify trends and opportunities for improvement in customer success
- Develop and/or facilitate “1: many” customer forums including community events, information sessions, webinars, office hours, and training sessions to drive adoption, satisfaction, and cultivate expansion opportunities
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skillsoft Work From Home Job – Skills Required for customer success manager
- Laser-focused on providing a differentiated customer experience, driving outcomes, resolving any satisfaction issues, and maximizing all forms of customer engagement to drive revenue retention and growth
- Strong analytical skills and ability to use data to make informed decisions
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Passion for technology and customer success
- Experience with project or program management
- Proficiency in Excel, experience using a CRM (SalesForce preferred) and sending purchase orders via tools like DocuSign
- Data-driven, with the ability to analyse large volumes of customer usage data to identify trends
- Passion for process-improvement, with the ability to uncover gaps in processes and opportunities for standardization
- Collaborative and enthusiastic about working cross-functionally with multiple teams
- Quick learner who picks up new technologies with ease
- Comfort with tools including Slack and/or Intercom preferred
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HOW TO APPLY FOR skillsoft Work From Home Job 2024 ?
To apply for the skillsoft Work From Home Job – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- customer success manager (remote work from home)
skillsoft Work From Home Job– Frequently Asked Question?
What is the skillsoft work from home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 lpa – 4 lpa for the this role.
What do Skillsoft do?
We help democratize learning with powerful cloud-based tools and unmatched enterprise-wide smarts and skills. Like our customers, we’re always evolving – making sure individuals, teams, and enterprises have exactly what they need to unleash their edge.
How much does Skillsoft cost?
The software offers the following pricing plans: Individual: From $19/Month. Team: From $19/Month.
What is the role of digital skills?
Essential digital skills are a step towards learning lots of other new things. They can improve your confidence to use technology for work, learning and daily life. Many jobs today need digital skills. You need them even for jobs that do not ask for high levels of qualifications or experience.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
