Aircall Work from Home is hiring Customer Support Specialist roles. Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company – Aircall Work from Home
• Role –Customer Support Specialist
• Qualification –Any Graduate
• Experience –1 Year
• Location – Remote ( Work From Home )
• Salary –4 LPA -6 LPA

ABOUT COMPANY

Aircall is a cloud-based phone system and call center software designed for businesses. It provides a virtual phone system that enables companies to make and receive calls through the internet, eliminating the need for traditional phone lines or hardware.

Key features and capabilities of Aircall include:

Call Routing and Management: Aircall allows businesses to set up advanced call routing rules, ensuring that calls are directed to the right team or individual based on predefined criteria such as location, availability, or skills.

Integrations: Aircall integrates with popular customer relationship management (CRM) platforms, helpdesk software, and other business tools. This allows businesses to streamline their workflows, access customer information during calls, and automatically log call activities.

Analytics and Reporting: Aircall provides detailed call analytics and reporting, allowing businesses to track and analyze key call metrics such as call volume, duration, and response times. These insights help businesses optimize their call center operations and improve customer service.

Collaboration and Team Management: Aircall offers features for team collaboration, including call monitoring, call whispering (providing assistance to agents during live calls without the customer hearing), and call barging (joining a live call as a third party). These capabilities facilitate training, quality assurance, and real-time assistance for agents.

Call Recording and Voicemail: Aircall enables businesses to record calls for quality monitoring, compliance, or training purposes. It also includes voicemail functionality for handling missed calls and allowing customers to leave messages.

International Numbers: Aircall provides virtual phone numbers from various countries, allowing businesses to establish a local presence and receive calls from customers worldwide.

Mobile and Desktop Apps: Aircall offers mobile and desktop applications, enabling users to make and receive calls using their preferred devices. This flexibility allows agents to work remotely or on-the-go.

What You Will Be Doing As Customer Support Specialist

• Assisting Customers: I would interact with customers via various channels such as phone, email, chat, or social media to provide support, address inquiries, and resolve issues. I would actively listen to customers’ concerns, empathize with their situations, and provide prompt and accurate assistance.
• Troubleshooting and Problem-solving: I would analyze customer issues and troubleshoot problems to identify the root cause. This may involve gathering additional information, researching solutions, and collaborating with internal teams to provide effective resolutions.
• Product Knowledge: I would acquire in-depth knowledge about the products or services offered by the company. This includes understanding the features, functionalities, and potential issues that customers may encounter. By having comprehensive product knowledge, I can provide accurate information and guidance to customers.
• Resolving Technical Issues: If customers encounter technical difficulties, I would guide them through troubleshooting steps or escalate the issues to the appropriate technical support teams. I would ensure that customers receive timely updates and assistance until their technical issues are resolved.
• Providing Information and Education: I would educate customers about product usage, features, and best practices. This includes guiding them on how to maximize the value of the product, offering tips, and answering questions related to product functionality or processes.

Skills Required for Customer Support Specialist

• Communication Skills: Effective communication is crucial for a Customer Support Specialist. This includes the ability to listen actively, communicate clearly and professionally, and adapt communication style to meet the needs of different customers.
• Empathy and Patience: A Customer Support Specialist should have empathy towards customers’ concerns and the ability to remain patient, even in challenging situations. This helps in building rapport, diffusing tense situations, and providing a positive customer experience.
• Problem-solving Abilities: Strong problem-solving skills are essential for quickly understanding customer issues, analyzing complex situations, and finding appropriate solutions. This includes the ability to think critically, ask relevant questions, and troubleshoot problems effectively.
• Product Knowledge: A good understanding of the company’s products or services is crucial. This includes in-depth knowledge of features, functionalities, and potential issues that customers may encounter. A Customer Support Specialist should continuously update their product knowledge to provide accurate and reliable information to customers.
• Technical Aptitude: Depending on the nature of the product or service, technical aptitude may be required. This includes proficiency in using relevant software, troubleshooting basic technical issues, and providing guidance on product usage or configuration.
• Time Management: Effective time management skills are necessary for handling multiple customer inquiries simultaneously and meeting response time targets. Being able to prioritize tasks, manage workload efficiently, and adhere to service level agreements (SLAs) is important in providing timely customer support.

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HOW TO APPLY FOR Aircall 2023 ?

To apply for the Aircall 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Aircall company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Customer Support Specialist-remote location

Aircall – Frequently Asked Question?

What is the Aircall selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 4 LPA -6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.