Sutherland off Campus Drive 2023 for Customer Support Role. Any Graduate candidates can apply for the post.
Table of Contents
Sutherland off Campus Drive – Overview
- Company – Sutherland
- Role – Customer Support
- Qualification – Any Graduate
- Experience – 0-1 Years
- Location – Chennai
- Salary – 1 LPA – 2.5 LPA
ABOUT Sutherland COMPANY
Sutherland is a global business process outsourcing (BPO) company that provides a wide range of services to various industries. Founded in 1986, the company has grown to become a key player in the outsourcing industry, with a strong presence in multiple countries. Sutherland offers services such as customer support, technical support, back-office operations, and digital transformation solutions. Known for its focus on innovation and technology-driven solutions, Sutherland helps businesses enhance their operational efficiency and customer experience. With a dedicated workforce and a commitment to delivering high-quality services, Sutherland continues to be a leading BPO partner for companies worldwide.
Sutherland off Campus Drive – Roles & Responsibilities For Customer Support
- Addressing customer inquiries and resolving issues through various communication channels.
- Providing exceptional customer service and ensuring customer satisfaction.
- Handling and managing customer complaints and escalations effectively.
- Offering product knowledge and guidance to assist customers with their queries.
- Recording and maintaining accurate customer interactions and data in the system.
- Collaborating with cross-functional teams to resolve complex customer cases.
- Upselling or cross-selling products and services to meet sales targets.
- Following established protocols and procedures for customer support operations.
- Continuously improving knowledge of products and services to better assist customers.
- Demonstrating empathy and professionalism while engaging with customers.
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Sutherland off Campus Drive – Skills Required For Customer Support
- Excellent communication and interpersonal skills to interact effectively with customers.
- Strong problem-solving abilities to address customer inquiries and concerns.
- Empathy and patience to handle challenging customer situations with a positive attitude.
- Active listening skills to understand customer needs and provide appropriate solutions.
- Multitasking capabilities to manage multiple customer interactions simultaneously.
- Knowledge of product/service offerings to provide accurate information to customers.
- Adaptability to work in a fast-paced and ever-changing customer support environment.
- Basic computer proficiency to navigate systems and update customer records.
- Customer-focused mindset to prioritize customer satisfaction and retention.
- Time management skills to ensure timely response and resolution for customer queries.
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HOW TO APPLY FOR Sutherland off Campus Drive 2023 ?
To apply for the Sutherland off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN SEND THEIR RESUME TO THE GIVEN MAIL ID BELOW
| ROLE | Customer Support |
| EXPERIENCE | 0-1 Years |
| CONTACT | Ayushi Dubey 8770533739 |
| LOCATION | Chennai |
| MAIL ID | [email protected] |
Sutherland off Campus Drive 2023 – Frequently Asked Question?
What is the Sutherland selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1 LPA – 2.5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
