Go through this full article & know the Responsibilities and Requirements for the FIS Off Campus Recruitment Drive 2023 for Freshers.
Table of Contents
FIS Off Campus Drive for Fresher – Overview
- Company – FIS
- Role – Call Center Operations Analyst
- Qualification – Any Graduate
- Experience – 0-2 Years
- Location – Gurgaon
- Salary – 3 LPA – 4 LPA
ABOUT FIS COMPANY
FIS, or Fidelity National Information Services, is a global financial technology company providing a wide range of solutions and services to the financial industry. Headquartered in Jacksonville, Florida, FIS specializes in offering technology solutions for banking, payments, risk management, and various financial services. The company plays a crucial role in facilitating the digital transformation of financial institutions, helping them adapt to evolving market demands. With a global presence and a comprehensive suite of products, FIS is recognized as a key player in advancing innovation and efficiency within the financial technology landscape.
FIS Off Campus Drive for Fresher – Roles & Responsibilities For Call Center Operations Analyst
- Monitor and analyze call center performance metrics to ensure efficiency and quality service delivery.
- Identify trends and patterns in call data, providing insights for process improvements.
- Collaborate with call center teams to optimize workforce management and resource allocation.
- Develop and implement strategies to enhance call center operations and customer satisfaction.
- Create and maintain reports on key performance indicators (KPIs) for management review.
- Provide recommendations for training programs based on performance analysis.
- Assist in the development and implementation of call center policies and procedures.
- Conduct root cause analysis for service issues and implement corrective actions.
- Utilize call center software and tools for data analysis and reporting purposes.
- Stay updated on industry trends and best practices to enhance call center efficiency.
| ALSO APPLY FOR ICICI Bank – e-Relationship Manager – VIEW & APPLY Cognizant work from home – News Analyst – VIEW & APPLY Amazon -ML Data Associate – VIEW & APPLY American Express – Customer Service Analyst – VIEW & APPLY |
FIS Off Campus Drive for Fresher – Skills Required For Call Center Operations Analyst
- Proficient in data analysis and reporting using call center software.
- Strong analytical skills to interpret and draw insights from performance metrics.
- Excellent knowledge of call center operations and industry best practices.
- Effective communication skills for collaboration with cross-functional teams.
- Detail-oriented with the ability to identify patterns and trends in data.
- Problem-solving capabilities to address operational challenges and inefficiencies.
- Familiarity with workforce management and resource optimization.
- Expertise in using software tools to track and monitor key performance indicators.
- Adaptability to evolving call center technologies and methodologies.
- Time management skills to prioritize tasks and meet operational goals.
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
HOW TO APPLY FOR FIS Off Campus Drive for Fresher 2023 ?
To apply for the FIS Off Campus Drive for Fresher – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Call Center Operations Analyst Role – Gurgaon
FIS Off Campus Drive for Fresher 2023 – Frequently Asked Question?
What is the FIS selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
Apply for all Government Jobs Across India CLICK HERE
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
