WNS off Campus Recruitment 2023 : Hiring As Associate/ Sr. Associate/ Lead Associate – Ops – Customer Service – Backoffice .Any Graduate Candidates can apply for the post.

WNS off Campus Recruitment 2023– Overview

• Company –WNS
• Role –Associate/ Sr. Associate/ Lead Associate – Ops – Customer Service – Backoffice
• Qualification –Any Graduate
• Experience –0-3
• Location –Mumbai/Nashik/Pune/Vishakapatnam/Indore/chennai
• Salary-3-6 LPA

WNS off Campus Recruitment 2023– ABOUT COMPANY

WNS, formerly known as WNS Global Services, is a global business process management (BPM) company headquartered in Mumbai, India. It was founded in 1996 and has since grown to become a prominent player in the BPM industry, offering a wide range of outsourcing solutions to clients worldwide.

WNS provides services across various domains, including finance and accounting, customer service, human resources, research and analytics, procurement, and supply chain management. The company caters to clients in diverse industries, such as banking and financial services, healthcare, travel and hospitality, retail, insurance, and more.

With a strong focus on technology and innovation, WNS leverages advanced analytics, automation, and artificial intelligence (AI) to drive process efficiencies and deliver high-quality solutions to its clients. The company’s global delivery network includes delivery centers in multiple countries, allowing it to serve clients in different time zones and enhance operational flexibility.

WNS off Campus Recruitment 2023– Associate Responsibilities

• Task Execution: Associates are responsible for executing various tasks and assignments as directed by their supervisors or managers. This may include tasks related to their specific department or job function.
• Learning and Training: Associates are often required to undergo training to familiarize themselves with the company’s policies, procedures, and processes. They are expected to learn and adapt to the company’s culture and working environment.
• Data Entry and Record Keeping: Associates may be responsible for entering data into databases, maintaining records, and ensuring data accuracy and integrity.
• Customer Service: In roles where direct customer interaction is involved, associates may provide customer support, answer inquiries, and resolve customer issues or complaints.
• Collaboration: Associates often work as part of a team, collaborating with colleagues to achieve departmental or company goals.

WNS off Campus Recruitment 2023– Customer Service – Backoffice Responsibilities

• Email Management: Responding to customer inquiries and requests received via email. This involves addressing customer concerns, providing relevant information, and offering solutions to their issues.
• Chat Support: Engaging in real-time chat conversations with customers to assist them with their queries or concerns.
• Order Processing: Managing and processing customer orders, verifying details, and ensuring accurate and timely order fulfillment.
• Data Entry: Entering customer data, inquiries, and other information into the company’s databases or CRM systems accurately.
• Complaint Resolution: Investigating and resolving customer complaints or escalations received through various channels, ensuring a satisfactory resolution.
• Returns and Refunds: Handling customer requests for product returns, exchanges, or refunds and processing them according to company policies.

WNS off Campus Recruitment 2023 – Skills Required

• Problem-Solving Skills: Ability to identify, analyze, and resolve technical issues efficiently. Technical Support Analysts must think critically to solve problems promptly.
• Communication Skills: Strong verbal and written communication skills are vital for explaining technical concepts to non-technical users and providing clear instructions for issue resolution.
• Customer Service Skills: Being patient, empathetic, and customer-focused is crucial for creating a positive support experience for users. Good customer service skills help build rapport and trust.
• Time Management: Technical Support Analysts often handle multiple support cases simultaneously. Effective time management ensures that each case receives appropriate attention and resolution.

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HOW TO APPLY FOR WNS off Campus Recruitment 2023?

To apply for the WNS – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to WNS company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Associate – Operations–Mumbai Location

Associate/ Sr. Associate/ Lead Associate – Ops – Customer Service – Backoffice-Nashik Location

Senior Associate – Operations-Pune location

Associate – Operations-Vishakapatnam location

Associate/ Sr. Associate-Indore location

Associate – Procurement Services-Chennai Location

WNS off Campus Recruitment 2023– Frequently Asked Question ?

What is the WNS selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3-6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.