Walk-in Drive at Hexaware Technologies from 25 October – 27 October  | Multiple Locations

Walk-in Drive at Hexaware Technologies for Multiple Roles . 12Pass,Any Graduate candidate can apply for the post.

Walk-in Drive at Hexaware Technologies -Overview

• Company – Hexaware Technologies Walk-in
• Role -Customer Care Executive/International voice Process
• Qualification – 12PASS,ANY GRADUATE
• Experience – 0 – 5years
• Location- Chennai/Mumbai
• Salary –2-2.5 Lacs P.A.

ABOUT Hexaware Technologies COMPANY

Hexaware Technologies is a global information technology and business process outsourcing company that has established itself as a significant player in the IT services industry. Founded in 1990 and headquartered in Mumbai, India, Hexaware delivers a wide range of IT services and solutions to clients across various industries worldwide. With a strong emphasis on innovation and technology, Hexaware offers services including application development and maintenance, infrastructure management, business process outsourcing, and digital transformation. The company is known for its global presence, with offices and delivery centers in North America, Europe, Asia-Pacific, and the Middle East, allowing it to efficiently serve a diverse client base. Hexaware’s industry-specific solutions cater to sectors such as banking and financial services, healthcare, insurance, travel and transportation, manufacturing, and retail. The company’s commitment to continuous innovation, employee development, and environmental sustainability has solidified its reputation as a forward-thinking and socially responsible IT services provider.

Walk-in Drive at Hexaware Technologies– International voice Process Responsibilities

• Customer Assistance: Responding to inbound customer calls, addressing their queries, and providing assistance with products or services. This may involve answering questions, troubleshooting issues, or guiding customers through processes.
• Issue Resolution: Identifying and resolving customer issues efficiently and effectively. This can include investigating problems, escalating complex issues to higher levels of support, and ensuring that customer concerns are addressed to their satisfaction.
• Quality Assurance: Ensuring that all interactions with customers adhere to quality standards and company policies. This includes maintaining professionalism, accuracy, and compliance with established processes during each customer interaction.
• Documentation: Accurately documenting customer interactions and the resolutions provided in the company’s customer relationship management (CRM) or ticketing system. Detailed documentation is essential for tracking customer history and for reference in case of follow-up inquiries.
• Product and Process Knowledge: Maintaining up-to-date knowledge of the company’s products, services, and processes to provide accurate information to customers. Staying informed about updates or changes is crucial for effective support.

Walk-in Drive at Hexaware Technologies– Customer Care Executive Responsibilities

• Customer Support: Providing prompt and effective assistance to customers via various communication channels, such as phone, email, chat, or social media.
• Issue Resolution: Addressing customer inquiries, concerns, and issues, and working to resolve them to the customer’s satisfaction. This might involve troubleshooting problems, providing product information, or facilitating returns and refunds.
• Complaint Handling: Listening to customer complaints and handling them professionally and empathetically, aiming to turn negative experiences into positive ones.
• Product Knowledge: Gaining in-depth knowledge of the company’s products or services to provide accurate and helpful information to customers.
• Communication: Clearly and effectively communicating with customers, both in writing and verbally. This includes active listening, asking questions, and explaining solutions or policies.

Walk-in Drive at Hexaware Technologies -Skills Required

• Communication Skills: Excellent verbal communication skills are essential. Professionals must convey information clearly, listen actively to customers, and adapt their communication style to meet the needs of diverse callers.
• Customer Service Orientation: A strong customer service orientation is vital. This includes empathy, patience, and a willingness to go the extra mile to meet customer needs and resolve issues satisfactorily.
• Problem-Solving: Effective problem-solving skills are crucial for identifying customer issues, analyzing information, and finding appropriate solutions. Professionals should be resourceful and able to think on their feet.
• Product and Process Knowledge: Thorough knowledge of the company’s products, services, and processes is essential. This enables professionals to provide accurate information and guidance to customers.
• Adaptability: The ability to adapt to different situations, handle challenging customers, and work in a fast-paced environment is valuable. Professionals in a domestic voice process often encounter diverse customer inquiries and must be flexible in their approach.

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HOW TO APPLY FOR THE Walk-in Drive at Hexaware Technologies ?

To apply for the Walk-in Drive at Hexaware Technologies Candidate need to walk in to the Venue that is given below.

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Walk-in Drive at Hexaware Technologies – Frequently Asked Question?

What is the Hexaware Technologies walk-in selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2-2.5 Lacs P.A.for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information