Interested candidates can attend the walk-In Interview at the venue and timing details below, along with their updated CV.
Table of Contents
Foundever WALK IN Drive – Overview
- Company website – www.foundever.com
- Company – Foundever WALK IN
- Roles – CUSTOMER SERVICE CHAT PROCESS
- Qualification – HSC/Graduate/ Undergraduate
- Location – Mumbai
- Work Experience – 0 to 1 year
- Salary – RS 24000/-
ABOUT Foundever COMPANY
Foundever, formerly known as Sitel, is a privately owned contact center company headquartered in Luxembourg City. It specializes in providing outsourced sales, technical support, customer service, and other business processes for large corporations. With a workforce of 170,000 employees, Foundever boasts an impressive $4 billion in revenue. The company’s origins trace back to its establishment as a subsidiary of United Technologies, later acquired by then-President James Lynch in 1985. Sitel gained prominence by becoming the first telemarketing organization to go public in 1995 and subsequently expanded its operations globally throughout the 1990s and 2000s. In 2001, financial challenges led to significant layoffs and a restructuring effort. In 2007, the majority owner, Onex Corporation, de-listed Sitel from NASDAQ. Finally, Group Acticall, the current owner and operator, acquired Sitel in 2015.
Foundever WALK IN Drive – Roles & Responsibilities For CUSTOMER SERVICE CHAT PROCESS
- Respond to customer inquiries and provide support via chat in a timely and professional manner.
- Assist customers with product information, troubleshooting, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure customer satisfaction and resolution of complex issues.
- Identify and escalate priority issues to the appropriate channels for resolution.
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Foundever WALK IN Drive – Skills Required For CUSTOMER SERVICE CHAT PROCESS
- Excellent written communication skills.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Empathy and patience in dealing with customer queries and complaints.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software and chat platforms.
HOW TO APPLY FOR THE Foundever WALK IN Drive ?
To apply for the Foundever WALK IN Drive Interview Candidate need to walk in to the Venue that is given below.
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | CUSTOMER SERVICE CHAT PROCESS |
| Experience | 0 to 1 year |
| Contact no. | HR Komal |
| Date | 24th February – 27th February |
| Time | 12.30 PM – 8.00 PM |
| walk-in Address: | 501 B wing , 5th floor, Boomerang Bldg. Sitel India Pvt ltd Chandivali Farm Rd, Sakinaka Andheri East, Mumbai – 400 072 |
Foundever WALK IN Drive – Frequently Asked Question?
What is Foundever Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of RS 24000/- is based on the reports of Glassdoor and Ambition Box.
What is customer service in chat process?
A “chat process” refers to a type of customer service or support operation where interactions with customers are conducted through online chat platforms or messaging applications. It is one of the communication channels used by BPO companies to provide assistance and resolve customer queries or issues.
Is chat process a good job?
It’s great for fresher to start up their career and also yes they pay great compared to other companies.
How do you chat in BPO?
Here are just some of the ideas on how to conduct the conversation in a professional but also friendly manner and engage the customer:
- Reply promptly.
- Start with a friendly greeting.
- Apologize sincerely.
- Keep your messages short, simple, positive, and grammatically sound.
- Answer all queries.
- End on a high note.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
