FIS Hiring Customer Service Associate II/ Sales Support Operation Analyst post. Any Graduate Candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – FIS
- Roles – Customer Service Associate II/ Sales Support Operation Analyst
- Qualifications – Any Graduate
- Location – Gurgaon/ Pune
- Work Experience- 0-3 years
- Salary – 3.5 LPA – 5 LPA
ABOUT THE COMPANY
FIS (Fidelity National Information Services) is a prominent global financial technology company that specializes in providing innovative solutions and services to the financial industry. With its headquarters in Jacksonville, Florida, FIS has established a strong presence worldwide. The company offers a comprehensive suite of technology solutions, including core banking systems, payment processing, risk management, wealth management, capital markets, and insurance solutions. FIS serves a diverse range of clients, such as banks, credit unions, insurance companies, and asset managers, helping them streamline operations, enhance customer experiences, and mitigate risks. Known for its industry expertise and commitment to technological advancement, FIS continues to be a trusted partner for financial institutions seeking cutting-edge solutions in today’s dynamic financial landscape.
Job Responsibility For Customer Service Associate II Role
- Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
- Provide customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department
- Processes a high volume of customer inquiries of Green Dot products and services and resolves a targeted percentage of those inquiries
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Meets standards of job, such as quality standards, adherence to schedule and average handle time
Job Responsibility For Sales Support Operation Analyst Role
- Sales Data Analysis: Collecting, analyzing, and interpreting sales data to identify trends, patterns, and opportunities. This may involve generating reports, creating dashboards, and providing insights to support decision-making and sales strategy development.
- Sales Process Support: Assisting the sales team with various administrative tasks to facilitate the sales process. This may include preparing sales presentations, proposals, and contracts, managing sales documentation, and coordinating sales meetings and events.
- CRM Management: Maintaining and managing the Customer Relationship Management (CRM) system to ensure accurate and up-to-date customer and sales information. This includes data entry, lead management, pipeline tracking, and reporting.
- Sales Forecasting and Planning: Collaborating with the sales team and other stakeholders to develop sales forecasts, set targets, and create sales plans. Monitoring actual performance against targets and providing analysis and recommendations to optimize sales outcomes.
- Sales Support Coordination: Acting as a central point of contact and liaison between different departments and teams to facilitate smooth sales operations. This may involve coordinating with marketing, finance, logistics, and customer support to ensure alignment and timely support to the sales team.
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Skills Required For The Post
- Customer Service: Strong customer service skills are essential for effectively assisting customers, addressing their inquiries and concerns, and ensuring a positive experience throughout the sales process.
- Communication: Excellent verbal and written communication skills are important for interacting with customers, colleagues, and stakeholders. Clear and concise communication helps in conveying information, documenting sales processes, and collaborating with various teams.
- Analytical Skills: The ability to analyze data, sales trends, and performance metrics is valuable in this role. Analytical skills enable you to identify patterns, draw insights, and make data-driven recommendations to enhance sales operations.
- Sales Support: Familiarity with sales processes, methodologies, and tools can be advantageous. Understanding sales terminology, lead management, pipeline tracking, and supporting the sales team’s administrative needs contributes to effective sales support.
- CRM Software: Proficiency in using Customer Relationship Management (CRM) software, such as Salesforce, HubSpot, or Zoho CRM, is often required. Experience in managing customer data, tracking leads, updating opportunities, and generating reports within a CRM system is beneficial.
HOW TO APPLY FOR FIS 2023 ?
To apply for the FIS Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Customer Service Associate II (Gurgaon Location)
ROLE- Sales Support Operation Analyst (Pune Location)
FIS 2023 – Frequently Asked Question ?
What is the FIS selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the FIS salary for freshers?
The average of 3.5 LPA – 5 LPA is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
