Pega Hiring Technical Support Engineer role . B.E , B.Tech ,M.Tech candidate can apply for the post.

Complete details are given below:-

• Company – Pega
• Role –Technical Support Engineer
• Qualification –B.E , B.Tech ,M.Tech
• Experience –2 years
• Location – Hyderabad
• Salary –3- 6 LPA

ABOUT COMPANY

Pega is a software platform that provides customer relationship management (CRM) and business process management (BPM) solutions. Here are some key points about Pega:

Pega Platform: Pega offers a unified platform for building and deploying enterprise applications. It provides tools and frameworks to design, develop, and deploy business processes and customer engagement applications.

BPM and Case Management: Pega’s BPM capabilities enable organizations to automate, optimize, and streamline their business processes. It allows for the modeling, execution, and monitoring of complex workflows and case management scenarios.

Customer Relationship Management (CRM): Pega’s CRM solutions help organizations manage customer interactions and improve customer engagement. It provides features such as customer service, sales automation, marketing automation, and customer analytics.

Low-Code Development: Pega emphasizes a low-code development approach, which allows business users and developers to build applications with minimal coding. It provides visual tools and drag-and-drop capabilities to design and configure applications.

Artificial Intelligence and Decisioning: Pega incorporates artificial intelligence (AI) and machine learning (ML) capabilities to enable intelligent decision-making. It utilizes predictive analytics, adaptive analytics, and decision management to automate and optimize business processes.

What You Will Be Doing As Technical Support Engineer

• Troubleshooting: You will diagnose and troubleshoot technical issues reported by customers. This involves analyzing symptoms, investigating the root cause of the problem, and providing appropriate solutions or workarounds.
• Customer Communication: You will interact directly with customers to understand their technical concerns and provide guidance. Effective communication skills are essential for explaining technical concepts in a clear and understandable manner.
• Issue Resolution: Your goal is to resolve customer issues efficiently and effectively. This may involve guiding customers through step-by-step troubleshooting processes, remotely accessing their systems, or escalating complex issues to higher-level support teams if necessary.
• Knowledge Base Creation: You will contribute to building and maintaining a knowledge base or documentation that includes common issues and their solutions. This helps in providing consistent and standardized support to customers and facilitates self-service troubleshooting.
• Collaboration with Internal Teams: Technical Support Engineers often collaborate with other internal teams, such as product development, quality assurance, or engineering, to address complex or recurring issues, provide feedback, and improve product or service quality.

Skills Required for the Technical Support Engineer

• Technical Proficiency: Strong technical skills are essential, including a solid understanding of computer systems, networks, operating systems, and relevant software applications. You should be familiar with troubleshooting methodologies and be able to quickly grasp new technologies.
• Customer Service Orientation: Excellent customer service skills are vital to effectively communicate with customers and address their concerns. This includes active listening, empathy, patience, and the ability to remain calm and professional in challenging situations.
• Problem Solving: Technical Support Engineers must be skilled at problem-solving and critical thinking. You should have the ability to analyze complex issues, identify root causes, and devise appropriate solutions or workarounds. Strong troubleshooting skills are essential.
• Communication Skills: Clear and effective communication is crucial when interacting with customers. You should be able to explain technical concepts in a non-technical manner, both verbally and in writing. Active listening skills and the ability to ask pertinent questions to gather information are also important.
• Adaptability and Learning Agility: The technology landscape is constantly evolving, and Technical Support Engineers need to adapt quickly to new products, features, and technologies. Having a passion for continuous learning and the ability to quickly acquire new knowledge is valuable.
• Teamwork and Collaboration: Technical Support Engineers often work closely with cross-functional teams, including developers, product managers, and quality assurance teams. Strong collaboration and teamwork skills are necessary to effectively communicate and resolve complex issues.

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HOW TO APPLY FOR Pega 2023 ?

To apply for the Pega 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Pega company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Technical Support Engineer-hyderabad location

Pega – Frequently Asked Question?

What is the Pega selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3- 6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.