SAS Mega off campus Drive 2023 | IT Service Management Analyst

SAS Mega off campus Drive 2023 for IT Service Management Analyst Role. Bachelor’s degree in Computer Science candidates can apply for the post.

SAS Mega off campus Drive – Overview

• Company – SAS
• Role – IT Service Management Analyst
• Qualification – Bachelor’s degree in Computer Science candidates
• Experience – 1-3 Years
• Location – Pune
• Salary – 4.5 LPA – 8 LPA

ABOUT SAS COMPANY

SAS (Statistical Analysis System) is a leading software suite widely used for advanced analytics, business intelligence, data management, and predictive modeling. Developed by SAS Institute, the company was founded in 1976 by Anthony James Barr, James Goodnight, John Sall, and Jane Helwig. SAS provides a comprehensive range of tools and functionalities that cater to various industries, including finance, healthcare, government, and more. The platform enables users to efficiently analyze and interpret large datasets, generate reports, and gain valuable insights to make data-driven decisions. Renowned for its reliability and scalability, SAS remains a prominent player in the data analytics and statistical analysis space, empowering organizations worldwide to harness the power of data for strategic growth and enhanced performance.

SAS Mega off campus Drive – Roles & Responsibilities For IT Service Management Analyst

• Participates in the development, implementation and communication related to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management
• Perform the Major Incident Management (MIM) role to anchor and drive quick resolution for high priority incidents
• Participate and champion the Change governance initiatives including reporting, coordination and tracking activities
• Participate in efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and support processes.
• Provide business analysis support by identifying requirements for ITIL based tools and applications, specifically ServiceNow and executes user acceptance testing.
• Work with development teams and project management on the implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.)
• Champion ITIL best practices and their implementation throughout SAS
• Define and propose the key performance indicators and critical success factors for global IT services
• Work with IT leadership to ensure alignment and adoption of ITSM processes and tools within the overall service management strategy
• Act as advisor in recommending continual service improvements to operational activities that will enhance service robustness and reliability
• Monitor key ITSM dashboards or queues to ensure the appropriate priority and triage during assigned shift.
• Work with the team, management, and SAS Service Owners to create, maintain, and improve the documentation needed by the team for successful execution of daily tasks.
• Review and assess OLA/SLA data with SAS Service Owners to improve incident resolution and request execution.
• Drive customer first approach in all service interactions in a dynamic environment while managing competing demands.
• Work with Global Operations Center supervisors and management to ensure consistent service delivery.
• Work 24×7 on monthly rotating schedule including weekends and holidays.

SAS Mega off campus Drive – Skills Required For IT Service Management Analyst

• Strong understanding of IT service management principles and best practices.
• Proficiency in ITIL (Information Technology Infrastructure Library) framework for service delivery and support.
• Excellent problem-solving and troubleshooting skills to address technical issues efficiently.
• Ability to analyze data and metrics to identify service improvement opportunities.
• Effective communication and interpersonal abilities for interacting with stakeholders and end-users.
• Knowledge of IT service management tools and software for incident and change management.
• Time management and organizational skills to handle multiple tasks and prioritize effectively.
• Understanding of IT service level agreements (SLAs) and adherence to service performance targets.
• Collaboration with cross-functional teams to ensure seamless service delivery and resolution.
• Continuous learning and staying updated on industry trends and advancements in IT service management.

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HOW TO APPLY FOR SAS Mega off campus Drive 2023 ?

To apply for the SAS Mega off campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

IT Service Management Analyst Role – Pune

SAS Mega off campus Drive 2023 – Frequently Asked Question?

What is the SAS selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 4.5 LPA – 8 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.