Telus International Mega off campus Drive 2023 for Customer Service Representative Role. Any graduate candidates can apply for the post.
Table of Contents
Telus International Mega off campus Drive 2023 – Overview
- Company – Telus International
- Role – Customer Service Representative
- Qualification – Any graduate
- Experience – 0-2
- Location – Noida
- Salary – 3 LPA – 5 LPA
ABOUT Telus International COMPANY
Telus International is a globally recognized customer experience and digital solutions company that provides a wide range of services to help businesses deliver exceptional customer support and optimize their operations. Established as a subsidiary of Canada’s leading telecommunications provider, Telus Corporation, Telus International operates independently with headquarters in Vancouver, British Columbia, and offices worldwide.
The company specializes in offering customer service outsourcing, digital transformation, and IT consulting services to organizations across various industries, including technology, healthcare, finance, and e-commerce. Telus International is known for its commitment to delivering high-quality customer experiences through a combination of innovative technologies, highly trained teams, and a deep understanding of client needs.
Telus International Mega off campus Drive 2023 – Roles & Responsibilities For Customer Service Representative
- Customer Support: Providing assistance to customers by addressing their inquiries, concerns, and requests through various communication channels, such as phone, email, chat, or in-person interactions.
- Issue Resolution: Identifying and resolving customer issues, which may involve troubleshooting problems, coordinating with other departments, and ensuring timely solutions.
- Information Sharing: Offering information about products, services, policies, and procedures to help customers make informed decisions and navigate their interactions with the company.
- Record Keeping: Accurately documenting customer interactions, inquiries, and complaints in a CRM (Customer Relationship Management) system to maintain a record of customer history and facilitate follow-up.
- Feedback Collection: Gathering feedback from customers and conveying their input to the relevant teams or departments to improve products, services, or processes based on customer insights.
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Telus International Mega off campus Drive 2023 – Skills Required for Customer Service Representative
- Communication Skills: Excellent verbal and written communication skills to effectively convey information, address customer inquiries, and provide clear and concise responses.
- Empathy: The ability to understand and empathize with customer concerns and emotions, demonstrating patience and a customer-centric approach.
- Problem-Solving: Strong problem-solving skills to analyze issues, identify solutions, and help customers resolve their concerns or complaints.
- Product Knowledge: Thorough knowledge of the company’s products, services, policies, and procedures to provide accurate information and guidance to customers.
- Adaptability: The capacity to adapt to different customer personalities, handle stressful situations, and remain calm and professional in challenging customer interactions.
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HOW TO APPLY FOR Telus International Mega off campus Drive 2023 ?
To apply for the Telus International Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Customer Service Representative (Noida Location)
Telus International Mega off campus Drive 2023 – Frequently Asked Question?
What is the Telus International selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the Telus International salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
