Walkin at Interview at BPO Convergence 2023: Hiring For Customer Service Executive role. Any Graduate candidate can apply for the post.
Table of Contents
Walkin Interview at BPO Convergence 2023 – Overview
- Company – BPO Convergence WALKIN
- Roles – Customer Service Executive
- Qualification – Any graduate
- Location – Noida
- Work Experience – 0 – 3 years
- Salary – 1.75-2.25 LPA
ABOUT BPO Convergence COMPANY
BPO Convergence Pvt. Ltd. (BPOC) embarked on its journey in 2005 and has since evolved into a prominent Business Process Management (BPM) solution and services provider. With a widespread presence across India, BPOC serves a diverse clientele, attracting customers from around the globe. The company specializes in delivering comprehensive BPM solutions, catering to various business needs. As a seasoned player in the industry, BPO Convergence has established itself as a reliable partner for organizations seeking efficient and tailored business process services. For further insights and the latest developments, it is recommended to visit the official website or contact BPO Convergence directly.
Walkin Interview at BPO Convergence 2023 – Roles & Responsibilities For Customer Service Executive
- Customer Interaction: Customer Service Executives are responsible for engaging with customers via various channels, such as phone, email, or chat. They address inquiries, provide information, and offer assistance to enhance the overall customer experience.
- Query Resolution: Executives are tasked with resolving customer queries and issues effectively. This involves understanding customer concerns, analyzing problems, and providing accurate and timely solutions to ensure customer satisfaction.
- Order Processing: In roles where product or service orders are involved, Customer Service Executives may be responsible for processing orders. This includes verifying details, confirming orders, and coordinating with relevant departments to ensure smooth order fulfillment.
- Complaint Handling: Handling customer complaints professionally and empathetically is a key responsibility. Customer Service Executives work to resolve issues, address grievances, and escalate matters when necessary to ensure a positive resolution.
- Documentation: Executives maintain accurate and detailed records of customer interactions, including documenting queries, resolutions, and feedback. This documentation is essential for tracking customer issues, analyzing trends, and improving service processes.
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Walkin Interview at BPO Convergence 2023 – Skills Required
- Communication Skills: Effective verbal and written communication skills are essential for Customer Service Executives to convey information clearly, understand customer needs, and address queries professionally.
- Empathy: A high level of empathy is crucial in customer service roles. Executives should be able to understand and relate to customer concerns, demonstrating genuine care and concern.
- Problem-Solving: Strong problem-solving skills enable Customer Service Executives to analyze customer issues, identify solutions, and implement effective resolutions in a timely manner.
- Patience: Dealing with a variety of customer inquiries and concerns requires patience. Customer Service Executives should remain calm and composed, especially in challenging situations, to provide excellent service.
- Multitasking: The ability to handle multiple customer interactions and tasks simultaneously is important. Customer Service Executives often need to manage various inquiries or issues concurrently, requiring effective multitasking skills to ensure efficient service delivery.
HOW TO APPLY FOR Walkin Interview at BPO Convergence 2023 ?
To apply for the Walkin Interview at BPO Convergence 2023 Interview Candidate need to walk in to the Venue that is given below.
FOR Noida LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Executive |
| Experience | 0 – 3 years |
| Contact no. | Megha ( 7830835993 ) |
| Date | 23 November – 2nd December |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | BPO Convergence E-2, Block E, Sector 1, Noida, Uttar Pradesh 201301 Landmark- near metro sector-15 |
Walkin Interview at BPO Convergence 2023 – Frequently Asked Question?
What is BPO Convergence Walk in Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 1.75-2.25 LPA is based on the reports of Glassdoor and Ambition Box.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
