ITC Infotech Mega off campus Drive 2023 for L1 Tech Support Role. BE/BTECH/MCA candidates can apply for the post.
Table of Contents
ITC Infotech Mega off campus Drive 2023 – Overview
- Company – ITC Infotech
- Role – L1 Tech Support
- Qualification – BE/BTECH/MCA
- Experience – 1-3
- Location – Bangalore
- Salary -3-4 LPA
ABOUT ITC Infotech COMPANY
ITC Infotech is a global information technology services company headquartered in Bengaluru, India. Established in 2000, it is a subsidiary of ITC Limited, one of India’s foremost private sector conglomerates. ITC Infotech offers a comprehensive range of IT services and solutions to businesses worldwide, spanning industries such as manufacturing, retail, healthcare, and financial services. The company specializes in areas such as digital transformation, data analytics, cybersecurity, and IT consulting, helping its clients harness the power of technology to drive innovation and achieve business objectives. With a strong focus on sustainability and social responsibility, ITC Infotech is recognized for its commitment to delivering value to clients while contributing to environmental and societal well-being.
ITC Infotech Mega off campus Drive 2023 – Roles & Responsibilities For L1 Tech Support
- Initial Issue Triage: L1 Tech Support is responsible for receiving and triaging incoming technical support requests. They assess the nature of the issue, gather relevant information, and categorize or prioritize it for further action.
- Basic Troubleshooting: They assist customers in resolving common technical problems by providing step-by-step instructions or guidance. This includes helping users troubleshoot hardware and software issues, connectivity problems, and basic configuration tasks.
- Documentation: L1 Tech Support professionals maintain detailed records of customer interactions. They document the issues reported, the steps taken to resolve them, and any additional information that may be useful for higher-level support if escalation is required.
- Escalation: When a technical issue is beyond their scope or cannot be resolved at the first level, L1 Tech Support escalates the problem to higher-tier support teams or specialists. They ensure that all relevant information is communicated during the escalation process.
- Customer Education: In addition to solving immediate technical issues, L1 Tech Support may also educate customers on how to use products or services effectively, provide tips for preventing common problems, and offer guidance on best practices.
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ITC Infotech Mega off campus Drive 2023 – Skills Required for L1 Tech Support
- Technical Proficiency: L1 Tech Support professionals should have a strong understanding of the products, services, and technologies they are supporting. This includes knowledge of hardware, software, operating systems, and network configurations.
- Problem-Solving: They must excel at troubleshooting and problem-solving. This involves the ability to analyze issues, ask probing questions to identify the root cause, and provide step-by-step solutions or workarounds.
- Communication Skills: Effective communication is crucial. L1 Tech Support needs to explain technical concepts and instructions clearly to non-technical users. They should also be skilled in active listening to understand and clarify customer issues.
- Patience and Empathy: Dealing with frustrated or confused customers requires patience and empathy. L1 Tech Support professionals should be able to remain calm, understanding, and supportive while addressing customer concerns.
- Documentation: Keeping detailed and accurate records of customer interactions, including the problem description, troubleshooting steps, and solutions provided, is important for tracking issues and assisting with escalations if needed.
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HOW TO APPLY FOR ITC Infotech Mega off campus Drive 2023 ?
To apply for the ITC Infotech Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- L1 Tech Support (Bangalore Location)
ITC Infotech Mega off campus Drive 2023 – Frequently Asked Question?
What is the ITC Infotech selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the ITC Infotech salary for the post?
The average salary is 3-4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
