Walk-in Drive at ZoloStays for Associate Customer Experience Manager Roles . Any Graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at ZoloStays -Overview
- Company – ZoloStays Walk-in
- Role – Associate Customer Experience Manager
- Qualification – Any Graduate
- Experience – 0 – 5 years
- Location – Bangalore
- Salary – 3-4.5 Lacs P.A.
ABOUT ZoloStays COMPANY
ZoloStays, founded in 2015, is an Indian co-living startup that offers affordable and convenient housing solutions primarily targeting students and young professionals. Headquartered in Bangalore, India, the company provides fully furnished shared accommodations with a focus on providing a hassle-free and comfortable living experience. ZoloStays operates in several major cities across India, offering a range of amenities such as high-speed internet, housekeeping, and maintenance services. The company has gained popularity for its flexible leasing options and technology-driven approach to managing properties, making it a prominent player in the co-living space in India.
Walk-in Drive at ZoloStays – Associate Customer Experience Manager Responsibilities
- Customer Interaction Management: They are responsible for overseeing and managing customer interactions, both online and offline. This includes monitoring customer inquiries, feedback, and complaints to ensure timely and satisfactory resolutions.
- Team Supervision: They often lead or supervise a team of customer service representatives. This involves training, coaching, and mentoring team members to ensure they provide excellent customer service and meet performance targets.
- Customer Feedback Analysis: They gather and analyze customer feedback to identify trends, areas for improvement, and potential opportunities to enhance the overall customer experience. This analysis helps in making data-driven decisions to improve customer satisfaction.
- Process Improvement: Associate Customer Experience Managers work to streamline and improve customer service processes. They identify bottlenecks, inefficiencies, and areas where the customer experience can be enhanced, and then implement changes accordingly.
- Reporting and Metrics Tracking: They often prepare and present reports on customer service performance, including key metrics such as response times, resolution rates, and customer satisfaction scores. This data helps in assessing the team’s effectiveness and making informed decisions to enhance the customer experience.
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Walk-in Drive at ZoloStays -Skills Required
- Customer Service Expertise: Strong customer service skills are paramount. This includes active listening, empathy, and the ability to communicate clearly and professionally. Associate Customer Experience Managers should be adept at handling customer inquiries and resolving issues effectively.
- Communication Skills: Effective written and verbal communication skills are essential for conveying information to customers and team members. This includes crafting clear and concise responses to customer inquiries and providing guidance to the customer service team.
- Analytical Abilities: The ability to gather and analyze customer feedback and data is crucial. Associate Customer Experience Managers should be skilled in identifying trends, patterns, and areas for improvement in the customer experience. Proficiency in using data analytics tools can be beneficial.
- Leadership and Team Management: If responsible for a team, leadership and team management skills are vital. This includes the ability to motivate, mentor, and guide customer service representatives to deliver exceptional service and meet performance goals.
- Problem-Solving and Decision-Making: Quick and effective problem-solving skills are essential in addressing customer issues and making decisions that impact the customer experience. Associate Customer Experience Managers should be able to assess situations, make informed decisions, and implement solutions promptly.
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HOW TO APPLY FOR THE Walk-in Drive at ZoloStays ?
To apply for the Walk-in Drive at ZoloStays Candidate need to walk in to the Venue that is given below.
FOR Bangalore LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | Associate Customer Experience Manager |
| Experience | 0 – 5 years |
| Contact | Prince 9513520563 / 91 8139911234 |
| Date : | 30 September |
| Time : | 10.00 AM – 5.00 PM |
| Address : | ZOLOSTAYS No. 1190, 22nd Cross, HSR Layout, Sector 3 Bangalore, Karnataka India |
Walk-in Drive at ZoloStays – Frequently Asked Question?
What is the ZoloStays walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-4.5 Lacs P.A. for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
