Remote Job Opportunities at JustAnswer Hiring Associate, Technical Support Candidates with Any Graduate, BE/BTech to apply for the Associate, Technical Support Role.
Table of Contents
Remote Job Opportunities at JustAnswer – Overview
- Company – JustAnswer work from home
- Role – Associate, Technical Support
- Qualification – Any Graduate, BE/BTech
- Experience – 0-2years
- Location – Remote
- Salary -3Lpa -8Lpa
ABOUT JustAnswer COMPANY
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Remote Job Opportunities at JustAnswer – Roles & Responsibilities For Associate, Technical Support
- Provide prompt and effective technical support to customers through various channels, including phone, email, or chat.
- Assist customers in troubleshooting and resolving technical issues related to products, services, or software applications.
- Analyze customer-reported problems, identify root causes, and apply effective solutions to address technical issues.
- Collaborate with cross-functional teams or escalate issues as needed to ensure timely problem resolution.
- Document customer interactions, troubleshooting steps, and solutions for future reference.
- Contribute to the development and maintenance of a knowledge base, including FAQs and support articles, to empower customers and support team members.
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Remote Job Opportunities at JustAnswer – Skills For Associate, Technical Support
- Strong foundational technical knowledge to understand and troubleshoot customer issues related to products, services, or software applications.
- Familiarity with relevant technologies, hardware, and software, enabling effective problem-solving.
- Clear and concise communication skills, both verbal and written, to effectively convey technical information to customers.
- Active listening skills to understand customer concerns and gather necessary information for issue resolution.
- The ability to work efficiently under pressure to meet service-level agreements and ensure timely issue resolution.
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HOW TO APPLY FOR Remote Job Opportunities at JustAnswer ?
To apply for the Remote Job Opportunities at JustAnswer – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Associate, Technical Support (Remote)
Remote Job Opportunities at JustAnswer – Frequently Asked Question?
What is the JustAnswer selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3Lpa -8Lpa for the this role.
Is JustAnswer a good job?
62% of JustAnswer employees would recommend working there to a friend based on Glassdoor reviews.
Who is the founder of JustAnswer?
Andy Kurtzig
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
