Capita off Campus Drive for Executive – Customer Services roles. Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company – Capita
• Role -Executive – Customer Services
• Qualification –Any Graduate
• Experience –0-3year
• Location – Pune/Mumbai
• Salary –3 LPA -5 LPA

ABOUT COMPANY

Capita is a British business process outsourcing and professional services company. With a wide range of services, Capita serves clients across both the public and private sectors, providing solutions in areas such as customer management, digital transformation, IT services, HR and payroll, finance and accounting, and property and infrastructure management. The company leverages technology, innovation, and its extensive industry expertise to help organizations improve efficiency, reduce costs, and enhance their overall performance. Capita’s services are tailored to meet the specific needs of each client, enabling them to focus on their core business while relying on Capita’s expertise to handle various administrative and support functions. Additionally, Capita has a strong focus on customer service, aiming to deliver high-quality solutions and build long-term partnerships with its clients. With a workforce consisting of highly skilled professionals, Capita continues to be a prominent player in the outsourcing and professional services industry, providing valuable support and solutions to organizations across different sectors.

What You Will Be Doing As Executive – Customer Services

• Customer Support: Providing prompt and efficient customer support by addressing customer inquiries, concerns, and issues through various channels, such as phone, email, chat, or in-person interactions. Ensuring excellent customer service and satisfaction.
• Relationship Management: Building and maintaining strong relationships with customers to understand their needs, preferences, and feedback. Developing strategies to enhance customer loyalty and retention.
• Complaint Resolution: Handling customer complaints and escalations in a professional and empathetic manner. Investigating issues, determining appropriate resolutions, and ensuring timely follow-up to achieve customer satisfaction.
• Training and Development: Conducting training sessions and workshops to improve the customer service skills of team members. Providing guidance and support to customer service representatives to enhance their performance.
• Process Improvement: Continuously assessing customer service processes and procedures to identify areas for improvement. Implementing changes to streamline operations, enhance efficiency, and deliver a better customer experience.
• Data Analysis: Analyzing customer data, feedback, and trends to identify patterns and insights. Using this information to make informed decisions, develop strategies, and suggest improvements to enhance the overall customer service function.

Skills Required for Executive – Customer Services

• Communication Skills: Executives need strong verbal and written communication skills to effectively convey information, ideas, and instructions to team members, clients, and stakeholders.
• Leadership and Management: Executives often have supervisory or managerial responsibilities. Strong leadership skills are crucial to inspire and motivate team members, make decisions, delegate tasks, and ensure the achievement of organizational goals.
• Problem-Solving and Decision-Making: Executives should possess excellent problem-solving skills to identify issues, analyze data, and develop effective solutions. They must also be able to make sound decisions based on critical thinking and logical reasoning.
• Strategic Thinking: Executives are responsible for setting strategic goals and objectives for their teams or departments. The ability to think strategically and align actions with organizational priorities is essential.
• Time Management and Prioritization: Executives often juggle multiple tasks and projects simultaneously. Effective time management skills, the ability to prioritize tasks, and meet deadlines are vital to ensure productivity and success.
• Collaboration and Teamwork: Executives must be able to w

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HOW TO APPLY FOR Capita 2023 ?

To apply for the Capita 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Capita company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Executive – Customer Services-pune location

Executive – Customer Services-Mumbai location

Capita – Frequently Asked Question?

What is the Capita selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA -5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.