Rockspace Recruitment 2023 | Customer Service Technician | Work From Home

Rockspace Recruiting 2023 hiring Customer Service Technician Work From Home .Any Graduate Candidates can apply for this post.

Complete details are given below:-

• Company – Rockspace Work From Home
• Roles – Customer Service Technician
• Qualifications -Any Graduate
• Location -Remote ( Work From Home )
• Work Experience – 0-6 month
• Salary -3 LPA – 4 LPA

ABOUT THE COMPANY

Rockspace is a technology company that specializes in providing innovative and reliable solutions for home and office networking. They offer a wide range of products and services that enhance connectivity, improve Wi-Fi performance, and simplify network setups. Rockspace’s product lineup includes Wi-Fi range extenders, mesh systems, routers, and smart home devices designed to enhance internet coverage and eliminate dead zones. Their solutions are user-friendly and cater to the needs of both tech-savvy users and those new to networking. With a focus on quality and customer satisfaction, Rockspace aims to provide seamless and reliable networking experiences, enabling users to stay connected and enjoy a smooth online experience.

Job Responsibility For Customer Service Technician Role

• Technical Support: Customer Service Technicians provide technical support to customers who have inquiries, issues, or require assistance with Rockspace products and services. They troubleshoot technical problems, identify the root cause of issues, and provide solutions or guidance to customers.
• Customer Assistance: Customer Service Technicians assist customers in setting up and configuring Rockspace products, including Wi-Fi range extenders, mesh systems, routers, and other networking devices. They guide customers through the installation process, answer questions, and provide step-by-step instructions for optimal usage.
• Problem Resolution: Customer Service Technicians work to resolve customer complaints or concerns related to Rockspace products or services. They listen actively to customer feedback, assess the situation, and take appropriate actions to address and resolve the issue in a timely manner.
• Product Knowledge: Customer Service Technicians possess in-depth knowledge of Rockspace products and services. They stay updated on product features, specifications, and compatibility requirements to provide accurate information and recommendations to customers.
• Communication: Customer Service Technicians communicate effectively with customers through various channels such as phone, email, or live chat. They exhibit patience, empathy, and professionalism while actively listening to customer inquiries and providing clear and concise responses.

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Skills Required For Customer Service Technician

• Technical Knowledge: Customer Service Technicians should have a solid understanding of networking concepts, internet protocols, and troubleshooting techniques. They should be familiar with networking devices such as routers, extenders, and mesh systems, and be able to diagnose and resolve common networking issues.
• Customer Service Skills: Strong customer service skills are essential for effectively assisting and communicating with customers. This includes active listening, empathy, patience, and the ability to remain calm and professional in challenging situations. Customer Service Technicians should be able to understand customer needs, provide clear explanations, and offer suitable solutions.
• Problem-Solving Abilities: Customer Service Technicians should possess excellent problem-solving skills to diagnose technical issues, analyze complex situations, and provide effective solutions. They should be able to troubleshoot problems methodically, think critically, and adapt their approach based on the specific issue and customer requirements.
• Communication Skills: Clear and effective communication is crucial for Customer Service Technicians. They should be able to explain technical concepts and solutions in a non-technical manner, ensuring that customers understand the information provided. Strong written and verbal communication skills are essential for interactions through various channels, including phone, email, and live chat.
• Attention to Detail: Customer Service Technicians should pay close attention to detail when documenting customer interactions, troubleshooting steps, and resolutions. This ensures accuracy in maintaining customer records and helps identify patterns or recurring issues that may require further attention.

HOW TO APPLY FOR ROCKSPACE 2023 ?

To apply for the Rockspace Recruitment 2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

ROLE- Customer Service Technician (Remote Work From Home )

Rockspace 2023 – Frequently Asked Question ?

What is the Rockspace selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Rockspace salary for freshers?

The average of 3 LPA – 4 LPA is based on the reports of Glass door and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.