StoneX hiring : As Client Support Analyst. Any Graduate Candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – StoneX
- Roles – Client Support Analyst
- Qualifications -Any Graduate
- Location -Bangalore
- Work Experience -0-2
- Salary -3 LPA – 5 LPA
ABOUT THE COMPANY
StoneX Group Inc., commonly known as StoneX, is a global financial services company that provides a wide range of institutional and retail trading services. With a history dating back to 1924, StoneX has established itself as a trusted and reliable partner in the financial industry. The company offers a diverse set of services, including commodity trading, foreign exchange, fixed income, equities, and derivatives. StoneX serves a broad client base, including corporations, financial institutions, individual traders, and investors. Their advanced trading platforms and cutting-edge technology infrastructure enable clients to access global markets and execute trades efficiently. In addition to trading services, StoneX also provides market intelligence, research, and risk management solutions. With a commitment to innovation, integrity, and client satisfaction, StoneX continues to be a leader in the financial services industry, empowering clients to navigate the complexities of the global markets and achieve their financial goals.
Job Responsibility For Client Support Analyst Role
- Client Assistance: Client Support Analysts serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing technical support. They handle client requests, troubleshoot problems, and ensure timely and effective resolution to maintain client satisfaction.
- Issue Resolution: Analysts investigate and diagnose technical issues reported by clients, utilizing their knowledge of the company’s products or services. They analyze problem scenarios, identify root causes, and develop appropriate solutions or workarounds. They may collaborate with other teams or escalate issues to higher-level support if necessary.
- Technical Support: Client Support Analysts provide technical assistance and guidance to clients regarding the use and configuration of the company’s products or services. They assist clients with product installations, upgrades, and troubleshooting, ensuring smooth operations and optimizing client experience.
- Documentation and Knowledge Base: Analysts maintain comprehensive and up-to-date documentation of client inquiries, issues, and resolutions. They contribute to the creation and maintenance of a knowledge base, including FAQs, troubleshooting guides, and best practices, to facilitate self-service support for clients.
- Client Training and Onboarding: Support Analysts may assist with client training and onboarding activities, guiding clients through product demonstrations, training sessions, and user documentation. They ensure clients are equipped with the necessary knowledge and resources to effectively utilize the company’s products or services.
| ALSO APPLY FOR pwc- Advisory- VIEW & APPLY VMware- Account Executive/ Service Delivery Executive – VIEW & APPLY JLL Technologies- Data Engineer- VIEW & APPLY pwc- .Net Full Stack Developer – Associate 2 /Application for Cyber- VIEW & APPLY |
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
Skills Required For Client Support Analyst
- Technical Aptitude: Client Support Analysts need a strong technical foundation to understand and troubleshoot the company’s products or services. Proficiency in relevant technologies, software, and tools is essential. They should have a good grasp of computer systems, networks, and common software applications.
- Problem-Solving: Analysts must possess excellent problem-solving skills to diagnose and resolve client issues effectively. They should be able to analyze complex problems, think critically, and develop practical solutions. Attention to detail and the ability to troubleshoot logically are crucial.
- Customer Service: Strong customer service skills are essential for Client Support Analysts. They should have a customer-centric mindset, be empathetic, and possess excellent communication skills. Patience, active listening, and the ability to handle challenging situations professionally are important for providing a positive customer experience.
- Communication: Effective communication is vital in a Client Support Analyst role. Analysts should be able to articulate technical concepts in a clear and concise manner to clients of varying technical backgrounds. They must be skilled at active listening, asking clarifying questions, and providing instructions or explanations in a user-friendly manner.
- Analytical Thinking: Client Support Analysts need to be analytical thinkers who can gather relevant information, analyze complex issues, and draw logical conclusions. They should be able to evaluate multiple factors, consider different perspectives, and make informed decisions to resolve client problems efficiently.
HOW TO APPLY FOR STONEX 2023 ?
To apply for the StoneX Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Client Support Analyst (Bangalore Location)
StoneX 2023 – Frequently Asked Question ?
What is the StoneX selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the StoneX salary for freshers?
The average of 3 LPA – 5 LPA is based on the reports of Glass door and Ambition Box.
Apply for all Government Jobs Across India CLICK HERE
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
