Opentext off Campus Recruitment for Associate Technical Support Specialist roles. Bachelor’s degree in Computer Science candidate can apply for the post.
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Opentext off Campus Recruitment 2023 -Overview
- Company – Opentext
- Role -Associate Technical Support Specialist
- Qualification – Bachelor’s degree in Computer Science
- Experience – 6 months – 2 years
- Location – Bangalore
- Salary – 3-6 LPA
Opentext off Campus Recruitment 2023-ABOUT COMPANY
OpenText is a prominent software company known for providing enterprise information management (EIM) solutions to organizations worldwide. With a history spanning several decades, OpenText has established itself as a leader in helping businesses manage, secure, and leverage their vast volumes of information and data. The company’s comprehensive suite of software products covers a wide range of EIM needs, including document management, content collaboration, digital process automation, information governance, and more.
OpenText’s EIM solutions enable organizations to streamline their operations, enhance collaboration, and make informed decisions by harnessing the power of their data. The company’s technologies are designed to integrate seamlessly into various industries, such as finance, healthcare, manufacturing, and government, addressing industry-specific challenges while adhering to regulatory compliance requirements.
Opentext off Campus Recruitment 2023- Associate Technical Support Specialist Responsibilities
- Customer Assistance: Providing prompt and effective technical support to customers or clients, addressing their inquiries, concerns, and technical issues through various communication channels, including phone, email, or chat.
- Issue Resolution: Troubleshooting technical problems and offering appropriate solutions to resolve software, hardware, or network-related issues, ensuring that customers’ technical issues are resolved efficiently and in a timely manner.
- Documentation: Maintaining detailed records of customer interactions, technical issues, and solutions provided, creating a comprehensive database that facilitates efficient issue resolution and provides valuable insights for future technical support efforts.
- Product Knowledge Sharing: Sharing product knowledge and technical expertise with customers to enhance their understanding of product functionalities, best practices, and troubleshooting procedures, empowering customers to utilize products effectively and independently.
- Collaboration: Collaborating with cross-functional teams, including technical support staff, engineers, and product developers, to communicate customer feedback, identify recurring technical issues, and contribute to the continuous improvement of products and services.
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Opentext off Campus Recruitment 2023- Skills Required
- Technical Proficiency: A strong understanding of technical concepts, software applications, and hardware devices, demonstrating the ability to troubleshoot technical issues and provide effective solutions to customers.
- Problem-Solving: Proficiency in problem-solving and critical thinking, with the ability to analyze complex technical issues, identify root causes, and implement appropriate solutions to resolve customer queries and technical problems.
- Communication: Effective communication skills, including the ability to convey technical information clearly and concisely to non-technical users, demonstrating patience, empathy, and professionalism in all customer interactions.
- Customer Service: Strong customer service skills, including active listening, conflict resolution, and the ability to handle challenging situations, ensuring a positive customer experience and maintaining high customer satisfaction levels during technical support interactions.
- Adaptability: The ability to adapt to different customer needs, product specifications, and evolving technical environments, demonstrating a willingness to learn and update technical skills to meet the changing requirements of customers and the organization.
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HOW TO APPLY FOR Opentext off Campus Recruitment 2023 ?
To apply for the Opentext 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Opentext company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role- Associate Technical Support Specialist (Bangalore Location)
Opentext off Campus Recruitment 2023 – Frequently Asked Question?
What is the Opentext selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
