Foundever Walkin For CUSTOMER CARE EXECUTIVE role. 12th pass candidate can apply for the post
Table of Contents
Foundever WALK IN Drive – Overview
- Company – Foundever (Walk in)
- Roles -CUSTOMER CARE EXECUTIVE
- Qualification – 12th pass
- Location – Mumbai
- Work Experience – 0 to 2 years
- Salary – 1.5-2.5 Lacs P.A.
ABOUT Foundever COMPANY
Foundever (previously known as Sitel) is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue.
Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.
Foundever WALK IN Drive – Roles & Responsibilities For CUSTOMER CARE EXECUTIVE
- Customer Interaction: Engage with customers through various channels such as phone calls, emails, or chat to address inquiries, provide information, and offer assistance. Customer Care Executives serve as the frontline representatives of the company in dealing with customer concerns.
- Issue Resolution: Investigate and resolve customer issues, complaints, or disputes effectively and in a timely manner. Customer Care Executives work to ensure customer satisfaction and maintain a positive relationship between the customer and the company.
- Product/Service Knowledge: Acquire in-depth knowledge of the company’s products or services to provide accurate information and assistance to customers. This includes staying updated on product features, pricing, and any relevant policies.
- Record Keeping: Maintain detailed and organized records of customer interactions, feedback, and the resolution of issues. Recording customer information helps in tracking trends, improving processes, and providing valuable insights to the company.
- Feedback Collection: Gather feedback from customers regarding their experiences with the company’s products or services. Customer Care Executives often play a role in collecting data on customer satisfaction and relaying this information to relevant departments for continuous improvement.
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Foundever WALK IN Drive – Skills Required
- Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers. Clear and concise communication helps in understanding customer needs and providing accurate information.
- Empathy: The ability to understand and empathize with customers’ concerns is crucial. Empathetic communication helps build rapport and trust, creating a positive customer experience even in challenging situations.
- Problem-Solving: Customer Care Executives need strong problem-solving skills to address customer issues and find effective resolutions. The ability to think critically and offer solutions contributes to customer satisfaction.
- Patience: Dealing with a variety of customer personalities and challenges requires patience. A patient and composed demeanor helps in handling customer inquiries and resolving issues in a calm and professional manner.
- Product Knowledge: In-depth knowledge of the company’s products or services is vital. Customer Care Executives should be well-versed in the features, benefits, and usage of the offerings to provide accurate information and support to customers.
HOW TO APPLY FOR Foundever WALK IN Drive ?
To apply for the Foundever WALK IN Drive Interview Candidate need to walk in to the Venue that is given below.
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | CUSTOMER CARE EXECUTIVE |
| Experience | 0 to 2 years |
| Contact no. | HR DENZIL (7304976173) |
| Date | 2nd January – 11th January |
| Time | 1.00 PM – 6.00 PM |
| walk-in Address: | 501, Boomerang Chandivali Andheri east |
Foundever WALK IN Drive – Frequently Asked Question?
What is Foundever WALK IN Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 1.5-2.5 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
