TCS off Campus Recruitment 2023 for Web chat Other. Bachelor Degree in Commerce Candidates can apply for the post.
Table of Contents
TCS off Campus Recruitment 2023 – Overview
- Company – TCS
- Role – Web chat
- Qualification – Bachelor Degree in Commerce
- Experience – 1-5
- Location – Mumbai
- Salary – 3 Lpa – 5 lpa
ABOUT TCS COMPANY
Tata Consultancy Services (TCS) is a global information technology (IT) and consulting company headquartered in Mumbai, India. Founded in 1968, TCS has grown to become one of the world’s largest IT services firms, providing a comprehensive range of IT solutions and services to clients across various industries. With a strong commitment to innovation and digital transformation, TCS helps businesses leverage technology to streamline operations, enhance customer experiences, and drive growth. The company operates in numerous countries and is renowned for its diverse and highly skilled workforce. TCS is a pioneer in the IT industry and continues to play a pivotal role in shaping the future of technology and business.
TCS off Campus Recruitment 2023 – Roles & Responsibilities For Web chat
- Customer Assistance: Respond promptly and professionally to customer inquiries, issues, and requests via web chat. Provide accurate information, assistance, and solutions to address customer needs.
- Problem Resolution: Diagnose and resolve customer issues effectively and efficiently. This may involve troubleshooting technical problems, providing product information, or assisting with account-related concerns.
- Communication: Engage in clear and concise written communication with customers. Use proper grammar and language skills to ensure effective communication and a positive customer experience.
- Multitasking: Manage multiple web chat conversations simultaneously while maintaining high-quality responses and meeting response time targets. Prioritize inquiries based on urgency and complexity.
- Documentation: Maintain detailed and accurate records of customer interactions, including issue descriptions, solutions provided, and any follow-up actions required. Use customer relationship management (CRM) tools as needed.
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TCS off Campus Recruitment 2023 – Skills Required
- Written Communication: Strong written communication skills are crucial. You need to convey information clearly, concisely, and professionally in written form while maintaining proper grammar and language usage.
- Customer Service: Excellent customer service skills, including empathy, patience, and active listening, are vital. You should be able to understand and address customer needs and concerns effectively.
- Problem-Solving: Proficiency in problem-solving to diagnose customer issues, determine appropriate solutions, and guide customers through issue resolution. This often involves thinking on your feet and adapting to various scenarios.
- Multitasking: The ability to manage multiple web chat conversations simultaneously while maintaining high-quality responses and meeting response time targets. Effective multitasking ensures efficient customer support.
- Technical Proficiency: Familiarity with the products, services, or systems you are supporting is essential. Additionally, knowledge of customer relationship management (CRM) tools and web chat platforms is beneficial.
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HOW TO APPLY FOR TCS off Campus Recruitment 2023 ?
To apply for the TCS off Campus Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to TCS company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Web chat (Mumbai Location)
TCS off Campus Recruitment 2023 – Frequently Asked Question?
What is the TCS selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 Lpa – 5 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
