Mphasis Mega off campus Drive 2023 for Customer Support Officer Role. 12+, High school Diploma candidates can apply for the post.
Table of Contents
Mphasis Mega off campus Drive – Overview
- Company – Mphasis
- Role – Customer Support Officer
- Qualification – 12+, High school Diploma
- Experience – 1-3 Years
- Location – Pune/ Bangalore
- Salary – 3 LPA – 5 LPA
ABOUT Mphasis COMPANY
Mphasis is a global IT services and solutions provider that specializes in delivering digital transformation, cloud, and cognitive technology services to a wide range of industries. Founded in 1996 and headquartered in Bangalore, India, Mphasis has emerged as a prominent player in the IT services sector with a strong presence in the United States, Europe, Asia, and other regions.
The company offers a comprehensive suite of services, including application development, infrastructure services, business process outsourcing (BPO), and digital services. Mphasis is known for its expertise in areas such as artificial intelligence, automation, and data analytics, which enable its clients to enhance their operational efficiency, customer engagement, and innovation capabilities.
Mphasis has built a reputation for serving various sectors, including banking and financial services, healthcare, retail, and logistics. The company’s global workforce, comprising skilled professionals and consultants, collaborates closely with clients to provide tailored solutions to address their technology and business challenges.
Mphasis places a strong emphasis on sustainability, diversity, and inclusion, reflecting its commitment to corporate social responsibility. The company’s innovative and customer-centric approach has allowed it to stay competitive and relevant in the rapidly evolving IT industry, contributing to the digital transformation of businesses worldwide and providing career opportunities for IT professionals.
Mphasis Mega off campus Drive – Roles & Responsibilities For Customer Support Officer
Essential Functions:
- Responds to provider and member phone inquiries in a timely manner provides accurate responses in a professional and courteous manner
- Research inquiries using appropriate team members and Applications as resources
- Assists team with providing claim or Plan status for client inquiries
- Upon Customer request, modify or add details to the Plan in the Application.
- Follows up with provider and member calls to obtain further information internal departments may request, as needed
- Ensures that HIPAA guidelines are followed in every communication with providers, clients or staff.
Additional Functions:
- Communicates clearly and concisely, with sensitivity to the needs of others
- Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees
- Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports organization in problem solving issue
- Establishes and maintains effective working relationships with co-workers
- Follows all Policies and Procedures and HIPAA regulations
- Participates in any recommended or required training sessions
- Maintains a safe working environment
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Mphasis Mega off campus Drive – Skills Required For Customer Support Officer
- International voice experience required
- Educational requirements include a High School Diploma or GED equivalent
- Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of professional work experience in international call center is strongly preferred
- General knowledge of medical terminology preferred
- Knowledge and experience using current computer technology
- Working knowledge of Excel and Word
- Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
- Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
- Ability to work independently with minimal supervision
- Ability to communicate professionally, clearly and effectively, verbally and in writing
- Ability to prioritize effectively
- Ability to multitask
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HOW TO APPLY FOR Mphasis Mega off campus Drive 2023 ?
To apply for the Mphasis Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Support Officer Role – Pune
Customer Support Officer Role – Bangalore
Mphasis Mega off campus Drive 2023 – Frequently Asked Question?
What is the Mphasis selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
