Exciting Career Opportunities at PTC for Associate Technical Support Engineer Role. Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, MCA candidates can apply for the post.
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Complete details are given below:-
- Company – PTC
- Roles – Associate Technical Support Engineer
- Qualifications – Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, MCA
- Location – Pune
- Work Experience – 1-3years
- Salary -3 LPA – 5 LPA
ABOUT THE COMPANY
PTC, or Parametric Technology Corporation, is a global software company that focuses on helping organizations transform their product development and manufacturing processes through digital technologies. Founded in 1985, PTC offers a range of software solutions and services, with a primary focus on computer-aided design (CAD), product lifecycle management (PLM), and the Internet of Things (IoT). The company’s flagship product, Creo, is a leading CAD software used by designers and engineers to create and innovate in the realm of product design. PTC’s PLM solutions enable organizations to manage their product data, streamline workflows, and improve collaboration across the entire product development lifecycle. Additionally, PTC’s IoT platform, ThingWorx, empowers businesses to connect, analyze, and derive insights from their physical assets, enabling them to optimize operations and create new opportunities. With its innovative software offerings, PTC assists companies in achieving digital transformation, improving efficiency, and driving innovation in their product development and manufacturing processes.
Job Responsibility For Associate Technical Support Engineer Role
- Take ownership of customer issues reported and ensuring their resolution.
- Logging tickets, defects, and enhancement requests for internal teams
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
- Assisting clients in managing complex IT environments, including maintenance and upgrades
- Escalating issues to testers and developers as needed, following escalation protocols.
- Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best practices.
- Creating and enhancing a customer-visible knowledge base
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Skills Required For Associate Technical Support Engineer
- Technical Knowledge: Solid understanding of relevant technologies, systems, and platforms related to the product or service being supported. This includes proficiency in operating systems, networking protocols, software applications, and hardware components.
- Problem-Solving: Strong problem-solving skills to identify and resolve technical issues promptly and efficiently. This involves analyzing symptoms, diagnosing root causes, and implementing effective solutions.
- Communication Skills: Excellent verbal and written communication skills to effectively communicate with customers and colleagues. This includes the ability to explain technical concepts in a clear and concise manner, active listening, and providing instructions or guidance.
- Customer Service Orientation: A customer-centric mindset with a focus on delivering exceptional customer service. This entails empathy, patience, and the ability to manage customer expectations while providing timely and accurate support.
- Troubleshooting Skills: Proficiency in troubleshooting techniques, such as isolating problems, conducting research, utilizing diagnostic tools, and following logical steps to identify and resolve technical issues.
HOW TO APPLY FOR PTC RECRUITMENT 2023 ?
To apply for the PTC Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
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ROLE – Associate Technical Support Engineer
PTC Recruitment 2023 – Frequently Asked Question ?
What is the PTC selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the PTC salary for freshers?
The average of 3 LPA – 5 LPA is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
