Straive Limited Walk In Drive 2023 Hiring Freshers-2years Of Any Graduate & Postgraduate

Straive is hiring Non-Voice process/Copy Editors. Any Graduate & Postgraduate candidate can apply for the post.

Complete details are given below:-

• Company – Straive walk in
• Roles –Non-Voice process/Copy Editors
• Qualification – Any Graduate & Postgraduate
• Work Experience –0-2
• Salary –1.5 – 2.5 LPA
• Location –Chennai/trichy

ABOUT THE COMPANY

Straive (earlier known as SPi Global) is a market leading content solutions company providing content creation services, course design, data operations and platform-based technology solutions. Ed-Tech, Data Solutions, Research and Education Content Services form the core pillars of the companys long-term vision. With the acquisition of LearningMate in 2020, Straive is an end-to end content and technology partner to K-12, higher education players, digital publishers and LMS providers. The company is a specialized solutions provider to business information providers in finance, legal, real estate, life sciences and logistics. Straive continues to be the leading content services provider to research and education publishers. In early 2021, SPi Global rebranded itself to Straive. The rebranding exercise saw a revamp of the visual identity of the company including a new brand colour, logo, refreshed website and social channels. The name Straive encompasses the company’s increased focus on AI-driven solutions and signifies its ongoing endeavor to continuously enhance the value the company brings to its customers, to its employees and to the community. The new brand logo represents Straives commitment to unravel the power of information by Connecting the Dots”. With a client-base scoping 30 countries worldwide, Straives multi-geographical resource pool is strategically located in eight countries – India, Philippines, USA, Nicaragua, Vietnam, United Kingdom, China and the company headquarters in Singapore.

What You Will Be Doing As Non-Voice process?

• Email Management: Handling incoming emails from customers or clients and responding to their inquiries, concerns, or requests. This involves providing accurate and helpful information, addressing issues, and maintaining a professional tone in written communication.
• Chat Support: Engaging in real-time text-based conversations with customers or clients through chat platforms. Assisting them with their queries, resolving issues, and providing support or guidance as needed.
• Message Board Moderation: Monitoring and moderating online forums or message boards where customers or clients interact. Ensuring compliance with community guidelines, addressing user inquiries, and facilitating discussions while maintaining a positive and respectful environment.
• Ticketing System Management: Managing a ticketing system that tracks customer or client inquiries and requests. Assigning, prioritizing, and tracking tickets, and ensuring timely resolution and closure.
• Written Customer Support: Providing written support to customers or clients by addressing their questions, concerns, or issues through various written channels. This can involve troubleshooting technical problems, explaining product features, or guiding customers through processes.

What You Will Be Doing As Copy Editors?

• Proofreading: Carefully reviewing written content to correct any errors in grammar, spelling, punctuation, and syntax. This includes checking for typos, missing words, incorrect sentence structure, and ensuring overall grammatical accuracy.
• Editing for Clarity and Coherence: Ensuring that the content is clear, concise, and easy to understand. This involves rephrasing or restructuring sentences to improve readability, eliminating jargon or technical terms that may be unclear to the target audience, and ensuring a logical flow of ideas.
• Style and Consistency: Ensuring adherence to specific style guides, such as Associated Press (AP) style or The Chicago Manual of Style. Consistently applying rules for capitalization, abbreviations, hyphenation, citation formats, and other style conventions throughout the document.
• Fact-Checking and Verification: Verifying the accuracy and correctness of facts, statistics, references, and other information presented in the content. This may involve conducting research, cross-referencing sources, and confirming the validity of claims or statements.

Skills Required for the job

• Excellent Communication: Strong communication skills, both verbal and written, are essential. You should be able to articulate information clearly and effectively, listen actively to understand customer needs, and adapt your communication style to various customer personalities and situations.
• Active Listening: Being an active listener involves paying full attention to customers, comprehending their concerns, and asking relevant questions to gather all necessary information. This skill helps you understand customer needs accurately and provide appropriate solutions.
• Empathy and Patience: Demonstrating empathy and patience is crucial in an Inbound Contact Center role. You should be able to understand and relate to customer emotions, even in challenging situations, and remain calm and composed while addressing their concerns.
• Problem-solving: Strong problem-solving skills enable you to analyze customer issues, identify underlying problems, and propose appropriate solutions. You should be able to think critically, consider different perspectives, and offer effective resolutions within the constraints of company policies and procedures.
• Product and Service Knowledge: A good understanding of the products or services offered by your organization is essential. This knowledge helps you provide accurate information, explain features and benefits, and address customer inquiries effectively.
• Multitasking and Time Management: In an Inbound Contact Center, you will handle multiple customer interactions simultaneously or consecutively. The ability to prioritize tasks, manage your time effectively, and switch between different inquiries without compromising service quality is important.

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HOW TO APPLY FOR THE WALK-IN INTERVIEW?

To apply for the  Straive (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR TRICHY LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

 Straive walk in– Frequently Asked Question?

What is the Straive selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1.5 – 2.5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.