Tide Mega off campus Drive 2024 For Customer Service Associate/IT Support Engineer Role. Any Graduate candidates can apply for the post.
Table of Contents
Tide Mega off campus Drive 2024 – Overview
- Company website – www.tide.com
- Company – Tide
- Role – Customer Service Associate/IT Support Engineer
- Qualification – Any Graduate
- Experience – 1-4 Years
- Location – Hyderabad/Delhi
- Salary – 3-5lpa
ABOUT Tide COMPANY
Tide, a UK-based financial technology company, is a leading provider of digital banking services for small and medium-sized businesses (SMBs). Founded in 2015 by George Bevis, the company is headquartered in London and has rapidly gained recognition for its innovative approach to business banking. Tide’s mission is to simplify and streamline financial management for entrepreneurs and small business owners, offering a range of digital tools and services to cater to their unique needs.
One of Tide’s core offerings is a business bank account, which is accessible entirely through a mobile app or web platform. This account allows SMBs to manage their finances conveniently, offering features such as easy account setup, expense tracking, and real-time notifications for transactions. Tide’s digital-first approach is particularly beneficial for small businesses looking for efficiency and flexibility in their financial operations.
Tide’s services extend beyond basic banking. The company provides a variety of tools and solutions, including invoicing, expense management, integration with accounting software, and access to financial insights. These features enable business owners to save time, reduce administrative overhead, and gain a better understanding of their financial health.
Tide Mega off campus Drive 2024 – Roles & Responsibilities For Customer Service Associate
- Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
- Working late and night shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.
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Tide Mega off campus Drive 2024 – Roles & Responsibilities For IT Support Engineer
- You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates
- You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.
- Providing 1st/2nd line systems and application level support to end users
- Troubleshooting problems, answering questions and providing training on IT Systems to end users.
- Identifying, testing, and implementing workarounds for reported issues
- Assist in the maintenance and rollout of new applications and their integrations.
- Document procedures, policies, technical instructions and security practices
Tide Mega off campus Drive 2024 – Skills Required
- Strong communication skills, both verbal and written, to interact effectively with customers via various channels such as phone, email, and chat.
- Active listening skills to understand customer inquiries and concerns accurately.
- Empathy and patience to handle customer complaints or challenging situations with professionalism and understanding.
- Problem-solving abilities to identify issues, troubleshoot problems, and provide appropriate solutions or escalate when necessary.
- Adaptability and willingness to learn new processes and technologies to deliver high-quality customer service consistently.
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HOW TO APPLY FOR Tide Mega off campus Drive 2024 ?
To apply for the Tide Mega off campus Drive 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Service Associate-Hyderabad
IT Support Engineer-Delhi/NCR
Tide Mega off campus Drive 2024 – Frequently Asked Question?
What is the Tide selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-5LPA for the this role.
What does Tide company do?
the leading digital business financial platform in the UK and one of the UK’s fastest growing fintechs
Who is the CEO of Tide India?
Gurjodhpal Singh
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
