Work from Home Job Opportunities at Truelancer – seekeras . Bachelor degree Can Apply For The Post.
Table of Contents
Work from Home Job Opportunities at Truelancer – Overview
- Company – Truelancer Work from home
- Role – Senior Customer Service Representative
- Qualification – Bachelor degree
- Experience – 2+years
- Location – Remote
- Salary – 3lpa – 6lpa
ABOUT Truelancer COMPANY
Truelancer is an online freelance marketplace that connects businesses and entrepreneurs with a global network of freelancers. Headquartered in India, Truelancer provides a platform where employers can find and hire skilled freelancers for various projects, ranging from writing and graphic design to programming and digital marketing. Freelancers, on the other hand, can showcase their skills and bid on projects that match their expertise. The platform facilitates communication, collaboration, and payment between clients and freelancers, fostering a dynamic ecosystem for remote work. It aims to empower freelancers to monetize their skills and assist businesses in finding the right talent for their projects.
Work from Home Job Opportunities at Truelancer – Roles & Responsibilities for Senior Customer Service Representative
- As a senior member of the team, one of the primary responsibilities is to provide guidance and support to junior customer service representatives. This may include mentoring new team members, conducting training sessions, and assisting in the resolution of complex customer issues.
- Senior Customer Service Representatives often handle escalated customer inquiries or complaints that are more complex in nature. They are expected to have a deep understanding of the products or services offered by the company and be adept at finding effective solutions to challenging problems.
- Senior representatives are often involved in identifying and implementing process improvements within the customer service department. This may include suggesting enhancements to existing workflows, creating new procedures to streamline operations, and collaborating with other departments to improve overall customer satisfaction.
- Building and maintaining positive relationships with key customers may be part of the senior representative’s responsibilities. This involves understanding the unique needs of specific clients, ensuring their satisfaction, and working to exceed their expectations.
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Work from Home Job Opportunities at Truelancer – Skills Required
- Senior Customer Service Representatives need strong leadership skills to guide and motivate their team. This includes the ability to delegate tasks effectively, provide constructive feedback, and foster a positive and collaborative team environment. Leadership skills are crucial for handling escalated issues and ensuring the team meets performance targets.
- Senior representatives often deal with more complex customer issues that require advanced problem-solving skills. They must be able to analyze situations, identify root causes, and make informed decisions to resolve customer concerns. This involves a combination of critical thinking, creativity, and the ability to act decisively.
- Effective communication is fundamental in a customer service role, and for seniors, it extends to clear communication with both customers and internal teams. Senior Customer Service Representatives need to articulate complex information, policies, and solutions in a way that is easily understandable. Additionally, they may be involved in communicating insights and recommendations to upper management.
- While empathy is crucial for all customer service representatives, it becomes even more important for seniors who may handle escalated and emotionally charged situations. The ability to understand and empathize with customers’ concerns, even in difficult circumstances, is key to building trust and maintaining a positive customer experience.
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HOW TO APPLY FOR Work from Home Job Opportunities at Truelancer ?
To apply for the Work from Home Job Opportunities at Truelancer – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Truelancer company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role- Senior Customer Service Representative (Remote)
Work from Home Job Opportunities at Truelancer – Frequently Asked Question?
What is the Truelancer selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3lpa – 6lpa for the this role.
Is Truelancer safe and legit?
Using Truelancer.com is 100% safe as the money is released to the freelancers after you are 100% satisfied with the work.
How does Truelancer pay you?
Truelancer provides withdrawal directly to your Paypal account. Freelancers can receive money to their Paypal account. The transfer is made in USD. Truelancer provides withdrawal directly to your Payoneer account.
Is Truelancer free to join?
Truelancer is the best platform for Freelancer and Employer to work on Free registration online data entry jobs jobs.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
