Avaya is hiring Customer Service Specialist I & Technical Specialist roles.Any Graduate candidate can apply for the post

Complete details are given below:-

• Company – Avaya
• Role -Customer Service Specialist I & Technical Specialist
• Qualification – Any Graduate
• Experience –1-5
• Location –Gurgaon/Bangalore/Hyderabad/Pune
• Salary –4 LPA – 6 LPA

ABOUT COMPANY

Avaya is a global technology company that specializes in providing communication and collaboration solutions for businesses. Here’s some information about Avaya:

Products and Solutions: Avaya offers a wide range of products and solutions that help businesses with their communication and collaboration needs. These include:

Unified Communications: Avaya provides unified communications platforms that integrate voice, video, messaging, and conferencing capabilities into a single solution. This allows businesses to streamline their communication processes and improve collaboration.

Contact Center Solutions: Avaya offers contact center solutions that enable businesses to efficiently manage customer interactions across various channels, such as voice, email, chat, and social media. These solutions help businesses enhance customer service and optimize their contact center operations.

Cloud Communications: Avaya provides cloud-based communication solutions that allow businesses to leverage the benefits of cloud technology for their communication needs. This includes cloud-based phone systems, collaboration tools, and contact center solutions.

Team Collaboration: Avaya offers team collaboration solutions that facilitate effective communication and collaboration among teams. These solutions include messaging, file sharing, task management, and virtual meeting capabilities.

What You Will Be Doing As Customer Service Specialist I

• Customer Assistance: You will assist customers in various ways, such as answering inquiries, addressing concerns, and providing information about products or services. This can be done through different communication channels like phone, email, live chat, or in-person interactions.
• Problem Resolution: You will work to resolve customer issues or complaints by actively listening to their concerns, empathizing with their situation, and finding appropriate solutions. This may involve troubleshooting technical problems, coordinating with other teams, or escalating complex issues when necessary.
• Product Knowledge: You will develop a strong understanding of the company’s products or services to effectively address customer queries. This includes staying updated on product features, specifications, pricing, and any updates or changes.
• Order Processing and Tracking: You may assist customers with placing orders, processing payments, and tracking order status. This involves accurately entering and verifying customer information, ensuring order accuracy, and providing updates on order delivery or any delays.

What You Will Be Doing As Technical Specialist?

• Technical Support: You will provide technical assistance to customers or clients who are experiencing issues with products, services, or systems. This can involve diagnosing problems, analyzing error messages, and guiding customers through troubleshooting steps to resolve issues.
• Issue Resolution: You will work to identify the root cause of technical issues and provide effective solutions. This may involve researching known issues, consulting internal resources, or collaborating with other technical teams to resolve complex problems.
• Escalation Management: In situations where issues cannot be resolved immediately or require additional expertise, you may escalate cases to higher-level technical support or specialized teams. You will ensure that proper documentation is maintained and that customers are kept informed about the progress of their cases.
• Product Knowledge and Training: You will develop in-depth knowledge of the company’s products, services, and systems. This includes staying updated on new features, releases, and technical specifications. You may also assist in training other team members or conducting product demonstrations and presentations for customers.
• Documentation and Reporting: You will maintain accurate and detailed records of customer interactions, technical issues, troubleshooting steps, and resolutions. This documentation helps in tracking trends, identifying recurring issues, and creating knowledge base articles or FAQs to improve the efficiency of future support.

Skills Required for The job

• Sales and Marketing Knowledge: A strong understanding of sales and marketing principles is crucial for a Channel Specialist. You should have knowledge of market trends, customer behavior, pricing strategies, and competitive analysis. This enables you to develop effective channel strategies and drive sales growth.
• Channel Management: Proficiency in channel management is essential. This includes skills such as identifying and evaluating potential channel partners, negotiating contracts, building relationships, and managing channel performance. You should have the ability to develop and execute channel strategies that align with the company’s overall business goals.
• Communication and Relationship Building: Excellent communication skills are necessary to collaborate effectively with internal teams, stakeholders, and channel partners. You should be able to build strong relationships, convey information clearly, and influence others. Active listening and negotiation skills are also important for addressing partner needs and resolving conflicts.
• Analytical and Strategic Thinking: Channel Specialists need analytical and strategic thinking skills to assess market data, identify opportunities, and make informed decisions. You should be able to analyze sales and channel performance metrics, interpret data, and use insights to develop strategies for optimizing channel operations and driving growth.wipro amazon hdfc cyient siemens

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HOW TO APPLY FOR Avaya 2023 ?

To apply for the Avaya 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Avaya company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Customer Service Specialist I-gurgaon location(1 – 3 Years of Experience)

Customer Service Specialist I-Bangalore location(1 – 3 Years of Experience)

Customer Service Specialist I-Hyderabad location(2 – 5 Years of experience)

Technical Specialist-Pune Location(Less than one year of experience)

Avaya – Frequently Asked Question?

What is the Avaya selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 4 LPA – 6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.