ICICI Bank Recruitment 2023 for Phone Banking Officer/ e-Relationship Manager Role. Any graduate Candidates can apply for the post.
Table of Contents
ICICI Bank Recruitment 2023 – OverView
- Company – ICICI Bank
- Roles – Phone Banking Officer/ e-Relationship Manager
- Qualifications – Any graduate
- Location – Chennai/ Indore/ Mumbai/ Hyderabad/ Jaipur/ Bhubaneswar/ Bangalore/ Delhi
- Work Experience – 0-8 years
- Salary – 4 lpa – 5 lpa
ABOUT ICICI Bank COMPANY
ICICI Bank, officially known as Industrial Credit and Investment Corporation of India Bank, is one of the leading private sector banks in India. Established in 1994, ICICI Bank has grown to become a key player in the Indian banking and financial services sector. With its headquarters in Mumbai, the bank offers a comprehensive range of financial products and services, including retail banking, corporate banking, investment banking, and insurance. Known for its innovative banking solutions, ICICI Bank has embraced technology to provide a seamless and convenient banking experience to its customers. The bank has a widespread network of branches and ATMs across India and has expanded its global presence. ICICI Bank is recognized for its commitment to customer service, financial inclusion initiatives, and contributions to the development of the Indian economy.
ICICI Bank Recruitment 2023 – Phone Banking Officer Responsibilities
- Respond to customer inquiries and provide assistance over the phone. Phone Banking Officers address a variety of customer queries, including account information, transaction details, and general banking services, ensuring accurate and timely resolution.
- Assist customers in managing their accounts, including processing transactions, fund transfers, and updating account information. Phone Banking Officers guide customers through various banking processes, ensuring compliance with security protocols.
- Provide information about the bank’s products and services to customers. Phone Banking Officers explain the features, benefits, and procedures related to different banking products, helping customers make informed decisions.
- Handle customer complaints and issues effectively. Phone Banking Officers troubleshoot problems, initiate necessary actions for issue resolution, and escalate more complex problems to higher levels of authority when required.
ICICI Bank Recruitment 2023 – e-Relationship Manager Responsibilities
- Cultivate and maintain relationships with clients using digital channels such as email, chat, and video conferencing. E-Relationship Managers strive to understand clients’ financial needs, provide personalized assistance, and enhance overall client satisfaction.
- Communicate with clients through various electronic channels to address inquiries, provide information, and offer support. E-Relationship Managers leverage digital communication tools to engage clients effectively and ensure a seamless and responsive customer experience.
- Identify opportunities to promote and cross-sell additional financial products and services based on clients’ needs. E-Relationship Managers leverage digital platforms to introduce relevant offerings, contributing to increased customer engagement and revenue generation.
- Provide digital advisory services, offering insights and guidance on financial planning, investment strategies, and other relevant topics. E-Relationship Managers may use online tools and platforms to deliver personalized advice and support clients in achieving their financial goals.
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ICICI Bank Recruitment 2023 – Skills Required
- Proficiency in digital communication tools is essential. E-Relationship Managers need strong written and verbal communication skills to engage clients effectively through email, chat, video conferencing, and other online platforms.
- A deep understanding of financial products and services is crucial. E-Relationship Managers should be well-versed in banking and investment offerings, enabling them to provide accurate information, advice, and support to clients.
- A strong customer-centric mindset is vital for building and maintaining positive client relationships. E-Relationship Managers should be attentive to client needs, responsive to inquiries, and proactive in addressing concerns to ensure a positive customer experience.
- The ability to adapt to evolving digital technologies is key. E-Relationship Managers should be comfortable using and learning new digital tools, staying updated on industry trends, and leveraging technology to enhance client interactions.
HOW TO APPLY FOR ICICI Bank Recruitment 2023 ?
To apply for the ICICI Bank Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Phone Banking Officer (Chennai Location)
ROLE- Phone Banking Officer (Indore Location)
ROLE- Phone Banking Officer (Mumbai Location)
ROLE- Phone Banking Officer (Hyderabad Location)
ROLE- Phone Banking Officer ( Jaipur Location)
ROLE- e-Relationship Manager ( Bhubaneswar Location)
ROLE-e-Relationship Manager (Jaipur Location)
ROLE-e-Relationship Manager ( Chennai & Indore Location)
ROLE- e-Relationship Manager ( Mumbai Location)
ROLE- e-Relationship Manager (Bangalore Location)
ROLE- e-Relationship Manager ( Delhi Location)
ICICI Bank Recruitment 2023 – Frequently Asked Question ?
What is the ICICI Bank selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the ICICI Bank salary for freshers?
The average of 4 lpa – 5 lpa is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
