Walk-in at Conneqt for Voice Process on 20th June to 15th July 2023 | Pune

Walk-in at Conneqt for Voice Process Role. Any graduate Candidates can apply for the post.

Complete details are given below:-

• Company – Conneqt
• Roles – Voice Process
• Qualification – Any graduate
• Location – Pune
• Work Experience – 0-5 Years
• Salary – 2.5 – 3.5 LPA

ABOUT THE COMPANY

Conneqt is a global business process management (BPM) company that provides a range of customer experience and back-office solutions to clients across various industries. Here are some key points about Conneqt:

Company Overview: Conneqt is a subsidiary of Quess Corp Limited, one of India’s leading business services providers. It was established in 2011 and is headquartered in Bengaluru, India. Conneqt operates globally and has a presence in countries such as the United States, United Kingdom, UAE, and the Philippines.

Services: Conneqt offers a comprehensive suite of business process management services to help organizations optimize customer experience and streamline their back-office operations. Their service offerings include customer support, technical support, sales and lead generation, collections, finance and accounting, human resources, and IT services.

Customer Experience Management: Conneqt focuses on providing exceptional customer experiences through its customer support and technical support services. This includes managing customer inquiries, resolving issues, providing product information, and delivering personalized and efficient solutions to enhance customer satisfaction.

Multichannel Support: Conneqt leverages various communication channels such as voice, email, chat, and social media to engage with customers and provide support. They adopt an omnichannel approach, allowing customers to connect through their preferred channels for a seamless and consistent experience.

Back-Office Solutions: Conneqt offers a range of back-office services to streamline operations and improve efficiency. This includes finance and accounting services such as accounts payable and receivable management, data entry, document management, and payroll processing. They also provide human resources solutions like employee onboarding, payroll administration, and benefits administration.

Industry Expertise: Conneqt serves clients across diverse industries, including banking and financial services, insurance, healthcare, telecommunications, e-commerce, and technology. They leverage their industry expertise to deliver customized solutions that address specific industry challenges and compliance requirements.

Technology and Innovation: Conneqt embraces technology and innovation to enhance service delivery and optimize operations. They leverage automation, artificial intelligence (AI), machine learning (ML), and analytics to drive process efficiencies, improve customer interactions, and deliver data-driven insights.

Compliance and Security: Conneqt places high importance on data security and compliance. They adhere to industry best practices and robust data privacy and security measures to protect sensitive customer information and ensure regulatory compliance.

Global Delivery Centers: Conneqt operates a network of delivery centers across multiple locations, enabling them to provide global support and follow-the-sun operations. This allows them to serve clients in different time zones and deliver services round-the-clock.

Continuous Improvement: Conneqt is committed to continuous improvement and actively seeks feedback from clients and customers to enhance their services. They adopt a data-driven approach, monitor key performance indicators, and implement process improvements to drive operational excellence.

This is a brief overview of Conneqt and its core aspects. The company’s focus on customer experience, back-office solutions, industry expertise, and technological innovation positions it as a significant player in the business process management domain. For more detailed and up-to-date information, it is recommended to visit Conneqt’s official website.

What you will be doing as Voice Process

• Candidate should have Basic knowledge about customer service.
• Excellent English communication skills (mandatory)
• The candidate is required to attend to the customer calls and provide them the required information.
• The candidate should be able to understand the clients complaints and work upon resolving them.
• The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

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Skills Required for Voice Process

• Communication Skills: Excellent verbal communication skills are crucial for voice process roles. This includes clear articulation, effective listening, and the ability to convey information in a concise and understandable manner. Good command of the language used in customer interactions is essential.
• Active Listening: Voice process professionals should possess strong active listening skills. This involves paying full attention to the customer, understanding their needs, asking clarifying questions, and demonstrating empathy to provide appropriate solutions or assistance.
• Customer Service Orientation: A strong customer service orientation is essential for voice process roles. This includes being patient, courteous, and professional in handling customer interactions. The ability to remain calm and composed, even in challenging situations, is important for delivering exceptional customer experiences.
• Problem-Solving: Voice process professionals need to have effective problem-solving skills to address customer issues and find appropriate solutions. This involves analyzing the problem, evaluating options, and providing accurate and timely resolutions to customer inquiries or concerns.
• Product/Service Knowledge: Acquiring and maintaining a comprehensive understanding of the products or services being offered is crucial. Voice process professionals should possess in-depth knowledge to address customer inquiries, provide accurate information, and guide customers in using the products or services effectively.
• Multitasking: Voice process roles often require handling multiple tasks simultaneously. The ability to multitask is important for managing customer interactions, documenting information accurately, and navigating computer systems or databases while engaging in conversations with customers.
• Empathy and Patience: Demonstrating empathy towards customers and being patient in dealing with their concerns is essential. Voice process professionals should be able to understand the customer’s perspective, acknowledge their emotions, and provide empathetic support throughout the interaction.
• Adaptability: Voice process roles may involve dealing with a wide range of customer queries and requests. Being adaptable allows professionals to quickly switch between different topics or scenarios, handle unexpected situations, and adjust communication style to meet the needs of diverse customers.
• Time Management: Effective time management skills help voice process professionals handle customer interactions efficiently. This includes balancing the time spent on each interaction, managing call volumes, and ensuring timely follow-up or escalation of customer issues when required.
• Teamwork and Collaboration: While voice process roles often involve individual customer interactions, the ability to collaborate with team members is also important. Sharing knowledge, assisting colleagues when needed, and maintaining open communication contribute to a cohesive and supportive team environment.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Conneqt (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Conneqt (walk-in) – Frequently Asked Question?

What is Conneqt Selection Process ?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Conneqt for freshers ?

The average of 2.5 – 3.5 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.