Mashreq Global Services Limited Walk In Drive 2023 Hiring experience candidates of Any Graduate Degree

Mashreq Global Services Limited Walk In Drive 2023 for Customer Support Officer Role. Any graduate Candidates can apply for the post.

Complete details are given below:-

• Company – Mashreq Global Services
• Roles – Customer Support Officer
• Qualification – Any graduate
• Location – Bangalore
• Work Experience – 1-6 Years
• Salary – 4 LPA – 7 LPA

ABOUT THE COMPANY

Mashreq Global Services (MGS) is a global shared services and outsourcing company that provides a wide range of business process management (BPM) and technology services. Here are some key points about Mashreq Global Services:

Company Overview: Mashreq Global Services is a subsidiary of Mashreq Bank, one of the leading financial institutions in the United Arab Emirates (UAE). It was established in 2016 and is headquartered in Dubai, UAE. MGS operates as a shared services organization, delivering various business support functions to Mashreq Bank and its clients.

Services: Mashreq Global Services offers a comprehensive suite of services across multiple domains, including banking operations, technology solutions, finance and accounting, human resources, risk and compliance, and customer support. They cater to both internal clients within Mashreq Bank and external clients across different industries.

Shared Services Model: MGS operates on a shared services model, which involves centralizing and standardizing business processes and functions across the organization. This enables greater efficiency, cost optimization, and improved service delivery by leveraging economies of scale and best practices.

Technology Solutions: MGS provides technology solutions and services that support business operations and digital transformation initiatives. This includes software development, application maintenance and support, infrastructure management, data analytics, and cybersecurity services.

Domain Expertise: MGS specializes in delivering services tailored to the banking and financial services industry. With its deep domain knowledge and understanding of industry-specific requirements, MGS is well-equipped to provide customized solutions that meet the unique needs and regulatory compliance of financial institutions.

Digital Transformation: MGS is committed to driving digital transformation and innovation within its service offerings. They leverage emerging technologies such as artificial intelligence (AI), robotic process automation (RPA), machine learning (ML), and blockchain to automate processes, enhance operational efficiency, and improve customer experiences.

Quality and Security: MGS places high emphasis on quality and security in its operations. They adhere to robust quality management systems and security frameworks to ensure data privacy, confidentiality, and compliance with regulatory standards.

Global Presence: While MGS is based in the UAE, it operates globally with delivery centers in multiple locations. This enables them to serve clients across different geographies and time zones, providing round-the-clock support and follow-the-sun operations.

Talent Development: MGS focuses on talent development and invests in the continuous learning and upskilling of its workforce. They provide training programs, professional development opportunities, and career advancement paths to nurture employee growth and expertise.

Client Satisfaction: MGS places great importance on client satisfaction and strives to deliver high-quality services that meet or exceed client expectations. They maintain strong relationships with their clients, understand their requirements, and work collaboratively to achieve mutually beneficial outcomes.

These are some key aspects of Mashreq Global Services. The company’s focus on shared services, technology solutions, domain expertise, and commitment to digital transformation positions it as a significant player in the business process management and outsourcing industry. For more detailed and up-to-date information, it is recommended to visit Mashreq Global Services’ official website.

What you will be doing as Customer Support Officer

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
• Operates in a Call Centre environment where the interface with customers is over the telephone.
• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.

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Skills Required for Customer Support Officer

• Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers. Customer Support Officers should be able to convey information clearly, listen actively, and adapt their communication style to suit the customer’s needs.
• Empathy and Patience: Demonstrating empathy towards customers and being patient in handling their concerns is important. Customer Support Officers should be able to understand the customer’s perspective, acknowledge their emotions, and provide empathetic support throughout the interaction.
• Problem-Solving: Customer Support Officers should possess effective problem-solving skills to identify customer issues, analyze them, and provide appropriate solutions. This involves asking probing questions, gathering relevant information, and offering resolutions that meet the customer’s needs.
• Product/Service Knowledge: Customer Support Officers should have a comprehensive understanding of the products or services they support. This knowledge enables them to address customer inquiries, provide accurate information, and guide customers in using the products or services effectively.
• Active Listening: Active listening involves fully concentrating on what the customer is saying, understanding their needs, and asking relevant questions for clarification. Customer Support Officers should actively listen to customers to ensure a complete understanding of their concerns and provide appropriate assistance.
• Time Management: Effective time management skills help Customer Support Officers handle customer interactions efficiently. This includes balancing the time spent on each customer inquiry, managing call volumes, and ensuring timely follow-up or escalation of customer issues when required.
• Multitasking: Customer Support Officers often need to handle multiple tasks simultaneously, such as managing customer inquiries while documenting information or navigating systems. The ability to multitask efficiently ensures that customer interactions are handled promptly and accurately.
• Adaptability: Customer Support Officers should be adaptable to different customer personalities, inquiries, and situations. Being able to quickly switch between topics, handle unexpected situations, and adjust communication style to meet the needs of diverse customers is important.
• Computer Literacy: Proficiency in using computer systems, customer relationship management (CRM) software, and other relevant tools is crucial for Customer Support Officers. They should be comfortable navigating systems, retrieving customer information, and accurately recording interactions.
• Teamwork and Collaboration: Customer Support Officers may need to collaborate with team members, supervisors, or other departments to resolve customer issues. Being able to work collaboratively, share knowledge, and seek assistance when needed contributes to a positive team environment and ensures seamless customer support.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Mashreq Global Services (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Mashreq Global Services(walk-in) – Frequently Asked Question?

What is Mashreq Global Services Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Mashreq Global Services for Experience ?

The average of 4 LPA – 7 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.