Walk-in Drive at Firstsource for Multiple Roles

Walk-in Drive at Firstsource For Chat Process/customer service Voice Process/International Non Voice Process (Claims Associate) Role. 12 pass/Any Graduate/B.Pharma/B.B.A/ B.M.S , B.Sc in Any Specialization, B.A , B.Com Candidate can apply for the post.

Walk-in Drive at Firstsource – Overview

• Company website-www.firstsource.com
• Company – Firstsource Walk-in
• Roles – Chat Process/customer service Voice Process/International Non Voice Process (Claims Associate)
• Qualification -12 pass/Any Graduate/B.Pharma/B.B.A/ B.M.S , B.Sc in Any Specialization, B.A , B.Com/
• Location – Chennai,Tamil Nadu/Hyderbad /Bangalore /Mumbai
• Work Experience – 0-5 years
• Salary – upto3 lpa

ABOUT Firstsource COMPANY

Firstsource Solutions is a global business process management company that specializes in providing customer-centric solutions to organizations across various industries. With a presence in multiple countries, Firstsource offers a wide range of services, including customer service, collections, healthcare revenue cycle management, and digital transformation. The company is known for its commitment to delivering exceptional customer experiences and operational efficiency. Leveraging technology and innovation, Firstsource assists clients in optimizing their processes and improving customer engagement. This makes Firstsource a prominent player in the business process outsourcing industry, contributing to its clients’ success by enhancing customer relationships and operational effectiveness.

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Walk-in Drive at Firstsource – Roles & Responsibilities For customer service Voice Process

• Customer Assistance: Provide prompt and courteous assistance to customers through various channels, such as phone, email, chat, or in-person interactions, depending on the organization’s setup.
• Issue Resolution: Investigate and resolve customer complaints, concerns, or issues efficiently and effectively. This may involve troubleshooting technical problems, handling billing inquiries, or addressing product/service-related questions.
• Information Sharing: Educate customers about products or services, including explaining features, benefits, pricing, and policies. Ensure customers have accurate and up-to-date information.
• Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, resolutions, and feedback. Accurate documentation is essential for tracking customer history and improving service quality.
• Feedback and Improvement: Gather customer feedback and relay it to the appropriate departments for product or service improvements. Share insights and trends with the organization to enhance customer satisfaction.

Walk-in Drive at Firstsource – Roles & Responsibilities For Chat Process

• Responsible for engaging with customers via chat to address inquiries, provide assistance, and resolve issues.
• Should possess excellent communication skills, empathy, and problem-solving abilities to effectively assist customers.
• Oversee the chat support team, ensuring that CSRs meet performance metrics and adhere to company policies and procedures.
• Provide guidance, coaching, and support to CSRs.
• Handle escalated customer issues that require higher-level intervention.

Walk-in Drive at Firstsource – Skills Required

• Communication Skills: Strong verbal and written communication skills are crucial for effectively conveying product or service information, addressing customer inquiries, and building rapport.
• Active Listening: The ability to actively listen to customer needs, concerns, and objections is essential. Effective listening helps tailor sales pitches and provide solutions that meet customer expectations.
• Product Knowledge: In-depth knowledge of the products or services being sold is necessary to explain features, benefits, and advantages to potential customers. Product knowledge builds credibility and trust.
• Negotiation Skills: Sales Executives often need to negotiate terms, pricing, and contracts. Strong negotiation skills help in closing deals and reaching mutually beneficial agreements.
• Resilience and Persistence: Sales can be challenging, and rejection is common. Resilience, the ability to bounce back from setbacks, and persistence in pursuing leads and closing deals are vital qualities.

HOW TO APPLY FOR THE Walk-in Drive at Firstsource ?

To apply for the Walk-in Drive at Firstsource Candidate need to walk in to the Venue that is given below.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN WHATSAPP NUMBER BELOW

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN MAIL-ID BELOW

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN MAIL-ID BELOW

Walk-in Drive at Firstsource – Frequently Asked Question?

What is Firstsource Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for freshers?

The average of upto3 lpa is based on the reports of Glassdoor and Ambition Box.

Is Firstsource a good company to work for?

Firstsource Solutions has an overall rating of 3.4 out of 5

Is First Source a MNC company?

firstsource solution is a mnc

Why join First Source?

We ensure that the work is engaging, our culture is empowering and the learning opportunities are enriching

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information