Justdial off Campus Drive 2023 | 0-3 Years | Filed Sales & Marketing Team/ Customer Support

Justdial off Campus Drive 2023 for Filed Sales & Marketing Team/ Customer Support Roles. Any Graduate,12 Pass Candidates can apply.

The complete details of this jobs are as follows :

• Company – Justdial
• Role – Filed Sales & Marketing Team/ Customer Support
• Qualification – Any Graduate,12 Pass
• Experience – 0-3 Years
• Location – Across India
• Salary – 3 LPA – 6 LPA

ABOUT COMPANY

Justdial is an Indian company that provides local search services and related information through its online platform and mobile app. It was founded in 1996 and is headquartered in Mumbai, Maharashtra, India. Justdial offers a wide range of services to connect users with local businesses, products, and services.

Here are some key points about Justdial:

Local Search Platform: Justdial operates as a local search engine, enabling users to search for various businesses, such as restaurants, hotels, hospitals, salons, and more, in their local area. Users can access information such as contact details, addresses, reviews, ratings, and photos.

Online Directory: Justdial maintains an extensive online directory with listings of businesses across various categories and locations in India. Users can search for specific businesses or browse through different categories to find relevant information.

Mobile App: Justdial provides a mobile app available for both Android and iOS devices, allowing users to access local search services on their smartphones. The app offers features like location-based search, reviews and ratings, and the ability to directly connect with businesses.

User Reviews and Ratings: Justdial allows users to provide reviews and ratings for businesses listed on its platform. This feature helps users make informed decisions based on the experiences and feedback shared by other users.

Additional Services: Apart from local search, Justdial offers various additional services such as online food ordering, ticket booking, hotel reservations, and home services like plumbing, electrical repairs, and pest control.

Advertisements and Promotions: Justdial also provides advertising and promotion opportunities for businesses to showcase their products and services to a larger audience. Businesses can opt for sponsored listings, banner advertisements, and other promotional features to increase their visibility on the platform.

Expansion and Reach: Over the years, Justdial has expanded its operations to cover multiple cities and towns across India. It has a widespread presence and aims to provide users with comprehensive local search services across the country.

What You Will Be Doing As An Filed Sales & Marketing Team

• Customer Acquisition: The primary responsibility of the team is to acquire new customers by actively prospecting and generating leads. This involves identifying potential clients, conducting market research, and engaging in sales activities to convert leads into customers.
• Relationship Building: The team is responsible for building and nurturing relationships with customers. This involves regular interaction, addressing customer needs and concerns, providing product information, and offering solutions tailored to their requirements. Building strong relationships helps in customer retention and future business opportunities.
• Product Promotion: Field sales and marketing teams play a vital role in promoting products or services to potential customers. They conduct product demonstrations, presentations, and training sessions to showcase the benefits and features of the offerings. They also create marketing materials and provide product-related information to customers.
• Market Research and Analysis: The team gathers market intelligence by monitoring industry trends, competitors, and customer feedback. They analyze market data to identify new opportunities, assess customer preferences, and make recommendations to enhance product offerings or marketing strategies.
• Territory Management: Field sales and marketing teams are often assigned specific territories or regions. They are responsible for managing and maximizing sales within their designated areas. This includes planning visits, scheduling appointments, and efficiently covering the assigned territory to meet sales targets.
• Sales Reporting and Forecasting: The team is responsible for maintaining accurate sales records, reporting sales activities and results, and providing regular updates to management. They also participate in sales forecasting activities to project future sales trends and contribute to the overall sales strategy.
• Collaboration with Internal Teams: Field sales and marketing teams collaborate with various internal stakeholders such as product management, marketing, and customer support. They provide feedback from the field, share customer insights, and coordinate activities to ensure effective alignment between sales and other departments.

Skills Required For Filed Sales & Marketing Team

• Communication Skills: Effective communication is crucial for a field sales and marketing team. Strong verbal and written communication skills help in building rapport with customers, delivering persuasive sales pitches, and conveying information clearly and convincingly.
• Interpersonal Skills: Building and maintaining relationships with customers requires strong interpersonal skills. Team members should be able to engage with customers, establish trust, listen actively, and adapt their communication style to different individuals and situations.
• Negotiation Skills: Negotiation skills are essential for closing deals and reaching mutually beneficial agreements. Team members should be able to identify customer needs, understand objections, and negotiate pricing and terms to achieve successful outcomes.
• Time Management and Organization: Field sales and marketing teams often have demanding schedules and multiple tasks to handle. Effective time management, organization, and prioritization skills are crucial to ensure efficient territory coverage, meeting appointments, and balancing administrative tasks.
• Product Knowledge: A deep understanding of the products or services being offered is essential for a field sales and marketing team. They should be well-versed in the features, benefits, and unique selling points of the offerings to effectively communicate value propositions to customers.
• Problem-Solving Abilities: Field sales and marketing teams encounter various challenges and obstacles while interacting with customers. Strong problem-solving skills enable them to think on their feet, address customer concerns, and find creative solutions to meet customer needs.
• Resilience and Persistence: Field sales and marketing roles can be demanding and often involve facing rejection or setbacks. Team members should possess resilience and persistence to overcome obstacles, maintain motivation, and consistently strive towards achieving sales targets.

What You Will Be Doing As An Customer Support

• Customer Assistance: The primary responsibility of the Customer Support team is to assist customers with their inquiries, concerns, and issues. This involves providing prompt and accurate information, addressing questions about products or services, and offering solutions to problems.
• Problem Resolution: Customer Support representatives are responsible for resolving customer issues effectively and efficiently. This may involve troubleshooting technical problems, coordinating with relevant departments to resolve complex issues, and ensuring a satisfactory resolution for the customer.
• Customer Communication: The team serves as a point of contact for customers, communicating with them via various channels such as phone, email, chat, or social media. They must possess excellent communication skills to actively listen, understand customer needs, and respond in a clear and empathetic manner.
• Product Knowledge: Customer Support representatives should have a comprehensive understanding of the company’s products or services. This enables them to provide accurate information, guide customers on product usage, and offer appropriate solutions or recommendations based on customer requirements.
• Documentation and Record-Keeping: It is essential for the team to maintain proper documentation of customer interactions, inquiries, and resolutions. This helps in tracking customer history, identifying trends or recurring issues, and providing valuable feedback to the organization for process improvement.
• Escalation Management: In cases where customer issues cannot be resolved at the initial level, Customer Support representatives are responsible for escalating the matter to the appropriate internal teams or management. They ensure timely and effective escalation, while also providing the customer with regular updates and ensuring their satisfaction.
• Customer Feedback and Satisfaction: The team plays a vital role in gathering customer feedback, assessing satisfaction levels, and identifying areas for improvement. They may conduct customer surveys, collect feedback during interactions, and provide valuable insights to the organization to enhance the overall customer experience.

Skills Required For Customer Support

• Communication Skills: Effective communication is crucial for customer support professionals. Strong verbal and written communication skills help in understanding customer concerns, providing clear explanations, and conveying information in a concise and empathetic manner.
• Empathy and Patience: Customer support representatives should possess empathy and patience to understand customer frustrations, concerns, and needs. They should be able to remain calm and composed even in challenging situations, showing empathy towards customers and providing reassurance.
• Problem-Solving Abilities: Customer support professionals need strong problem-solving skills to analyze customer issues, identify root causes, and provide appropriate solutions. They should be able to think critically, troubleshoot effectively, and offer resolutions tailored to individual customer situations.
• Product Knowledge: A deep understanding of the company’s products or services is essential for customer support roles. Representatives should have comprehensive knowledge to address customer queries, guide them on product usage, and provide accurate and relevant information.
• Active Listening: Active listening skills are vital for customer support professionals to understand customer concerns and needs accurately. They should be able to listen attentively, ask relevant questions for clarification, and demonstrate that they value the customer’s perspective.
• Time Management and Organization: Effective time management and organization skills are crucial to handle multiple customer interactions simultaneously and meet response time targets. Representatives should be able to prioritize tasks, manage their workload efficiently, and ensure timely follow-ups.
• Resilience and Adaptability: Customer support roles can be demanding and involve dealing with challenging customers or high-pressure situations. Representatives should possess resilience, remain composed under stress, and adapt to changing circumstances while maintaining a positive attitude.

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HOW TO APPLY FOR Justdial 2023 ?

To apply for the Justdial 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Justdial company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Filed Sales & Marketing Team Role – Across India

Customer Support Role – Across India

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Justdial – Frequently Asked Question ?

What is the Justdial selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 6 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.