Accenture is conducting an open drive for an International Customer Support position in Gurugram. Anyone interested in this position should possess a bachelor’s degree and have 3 to 6 years of relevant work experience in fields related to customer service, international voice process, or client support. This position is responsible for proactively answering and assisting incoming customer queries, and providing support and information for products and services while ensuring customers are satisfied. Applicants are required to demonstrate excellent communication and customer service skills as well as a positive and proactive approach. This position supports Accenture in building global customer service and business support operations while providing new employees with a solid career foundation and an opportunity to serve customers while developing professional skills in an open and friendly work environment.
Table of Contents
Accenture Walk-in Drive – Overview
| Accenture Walk-in Drive – Overview | |
| Company | Accenture Walk-in |
| Roles | International Customer Support |
| Qualification | Any Graduate |
| Location | Gurugram |
| Work Experience | 3 – 6 years |
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Role and Responsibility for International Customer Support
- Global Support Function performed the following duties:
- Actively listened to the customer and provided the appropriate response via
- telephone and email
- Resolved customer complaints, and achieved set quad
- and special objectives
- Ensured customer satisfaction and service quality were maintained to the
- highest levels
- Documented the details of customer complaints and updated records in the
- system
- Adhered to the provided guidelines for customer support and the processes
- of the company
- Referred detailed complaints to the customer support team
- Achieved set productivity levels, the required quality and performance
- standards
- Built and maintained communication with customers in order to foster
- good relationships
- Strived to achieve good customer service through every contact with the
- customer and ensured the process was as hassle-free as possible.
Eligibility Criteria
- Any graduate of a recognized university may apply.
- Applicant must have between three and six of relevant experience in customer support, customer service, or international voice processes.
- Candidate must have excellent donor and written communication skills in the English language.
- Candidate must have strong customer handling and problem-solving skills.
- Candidate must have the ability to work in a fast-paced target environment.
- Candidate must have good listening skills and good interpersonal skills.
- Candidate must have a good knowledge of computers and the MS Office Suite.
- Candidate must have the ability to manage customer queries in a professional manner.
- Candidate must be willing to work in shifts and in a night shift when required.
- Candidate must have good teamwork skills and a good level of flexibility and must be customer oriented.
Accenture Walk-in Details & Address?
| For Gurugram Location Interested Candidates Can Walk-In Directly To The Below Venue For Interview | |
| Role | International Customer Support |
| Qualification | Any Graduate |
| Date | 23 June , 11.00 AM – 2.00 PM |
| walk-in Address: | Accenture Tower 9,Candor Tech Space, Old Delhi-Gurgaon Road, Sector 21, Dundahera, Gurugram, Haryana – 122016, India Contact – Shefali/Sanya |
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About Accenture company :
Accenture is a global professional services company with specialized expertise in digital, cloud and consulting as well as technology and operations. It has a presence in over 120 countries, and partners with dozens of companies to deliver innovative solutions that can improve performance and develop sustainable growth. You will work with some of the most innovative companies in banking, health, communications and technology around the world. And the company is also famous for offering good career growth opportunities, skill development programs and a diverse work environment for employees outside like (max 20 per country).
Frequently Asked Questions (FAQs) – Accenture Walk-in Drive
Who can apply for the Accenture International Customer Support role in Gurgaon?
Any graduate having 3–6 years of experience in customer service, customer support, or international voice process roles can apply for the Accenture International Customer Support role.
What are the key responsibilities of the Accenture International Customer Support role?
In the Accenture International Customer Support role, candidates will manage customer concerns and issues, answer queries, provide information and support for the various offerings and solutions, update customer information, and ensure an enjoyable experience for the customers.
What skills are required for the Accenture International Customer Support role at Accenture?
International Customer Support employees at Accenture must possess good command of the English language, excellent customer service and troubleshooting skills, basic computer skills, and the ability to work in a stressful environment.
DISCLAIMER:
The hiring information provided above is for informational purposes only. The above details have been taken from the official website of the organization. We do not provide any hiring guarantee. Hiring will be carried out as per the company’s official process. We do not charge any fee for providing this job information.
