Adroit Synergies Walk-in Interview for Customer Service in Noida

Adroit Synergies is hosting a walk-in interview for the role of Customer Service (Punjabi Language) in Noida. The job is open to candidates who have passed 12th grade and have 0 to 3 years of work experience. If you are good at speaking Punjabi and want to work in customer service, this is a great opportunity! The location for the job is in Noida, and you just need to bring your updated resume and necessary documents to the interview. Don’t forget to dress smartly and be on time!

Job Overview:

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Roles & Responsibility For Customer Service (Punjabi Language)

• Responding to inquiries: Customer service representatives (CSRs) are the first point of contact for customers. They respond to customer inquiries via phone, email, chat, and social media.
• Resolving issues: CSRs resolve customer complaints and concerns in a timely and professional manner. They may also handle returns, refunds, and exchanges.
• Providing information: CSRs provide accurate information about products, services, and company policies.
• Identifying opportunities: CSRs look for opportunities to upsell or cross-sell products and services.
• Collaborating with others: CSRs work with other team members and departments to ensure customer satisfaction.

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Skills & Requirements

• Adaptability. Adaptability is a soft customer service skill that means easily adjusting to changing circumstances.
• Strong communication skills help agents effectively manage their workloads and connect with customers.
• Good time management ensures that all customers feel valued and heard, no matter how they reach out or how complex their issue is.
• Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks to complex issues in business and technical fields.
• Product Knowledge. Having in-depth knowledge of the products or services being offered is a crucial customer service skill.
• Active listening is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented.

Why Join Adroit Synergies as Customer Service ?

If you’re considering a customer service role at Adroit Synergies, key skills and requirements include: strong communication skills, active listening, problem-solving abilities, adaptability, product knowledge, time management, a positive attitude, and the ability to handle conflict effectively; joining Adroit Synergies would allow you to utilize these skills in a dynamic environment with opportunities for growth within a customer-centric company focused on providing excellent service experiences.

Walkin Address & Important Date for Adroit Synergies

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How to attain Adroit Synergies walkin interview drive ?

• Look for Details: Start by checking Adroit Synergies’ official career page or job sites like Naukri to find all the necessary information about the walk-in interview, including the date, time, and location.
• Get Your Documents Ready: Make sure your resume is updated and gather essential documents such as ID proof, passport-sized photos, certificates, and experience letters that are relevant to the role.
• Head to the Venue: On the interview day, visit the specified location on time. Dress professionally and try to arrive a little early to leave a good impression.
• Prepare Yourself: Review your skills and experiences that align with the job. Take some time to research the company’s services, projects, and hiring needs so you can confidently explain how you’d be a great fit.
• Show Your Best Self: During the interview, communicate clearly, focus on your strengths, and confidently answer questions about your qualifications and experience.

About Adroit Synergies Company

Adroit Synergies is a business process outsourcing (BPO) company based in India, specializing in providing comprehensive customer relationship management (CRM) solutions through inbound and outbound call center services, lead generation, telesales, and more, primarily focusing on the telecom, banking, and B2B sectors; founded in 2015, they offer strategic outsourcing with a focus on improving customer satisfaction, sales, and market share for their clients by acting as an extension of their brand and operations.

Frequently Asked Questions about Adroit Synergies Walk-in

What is customer service as a job?

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry.

What is your job role in customer service?

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

How to handle customer complaints?

• Listen to the customer. If a customer has complained, it means that they want their unique problem to be heard.
• Show empathy.
• Apologize.
• Ask thorough questions.
• Loop in necessary parties.
• Find a swift solution.
• Create a record

Disclaimer:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.