Cognizant Recruitment 2023 | Technical Support – Non Voice | Work From Home

Cognizant Work From Home is Recruiting Technical Support – Non Voice. Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company – Cognizant Work From Home
• Role -Technical Support – Non Voice
• Qualification –Any Graduate
• Experience –0-1
• Location – Remote ( Hiring Office Bangalore)
• Salary –3 LPA – 5 LPA

ABOUT COMPANY

Cognizant is an American multinational technology company that provides consulting and business process outsourcing services. It is one of the largest IT services companies in the world. Cognizant offers a wide range of services, including technology consulting, application development and maintenance, systems integration, infrastructure services, business process outsourcing (BPO), and digital transformation solutions.

The company was founded in 1994 and is headquartered in Teaneck, New Jersey. It operates in various industry sectors, including financial services, healthcare, manufacturing, retail, and communications. Cognizant has a global presence with offices and delivery centers in numerous countries around the world.

Cognizant’s services are designed to help organizations improve their operational efficiency, enhance customer experience, and drive innovation. The company has expertise in areas such as artificial intelligence, cloud computing, data analytics, cybersecurity, and enterprise resource planning (ERP) systems.

What You Will Be Doing As Technical Support – Non Voice

• Troubleshooting: I would help customers identify and resolve technical problems they encounter with software, hardware, or other IT-related issues. This involves asking relevant questions to gather information, analyzing the problem, and guiding customers through step-by-step troubleshooting processes.
• Issue Resolution: Once the problem is identified, I would work with customers to find the best possible resolution. This may involve providing instructions, sharing knowledge base articles or documentation, or coordinating with other teams or departments to address complex issues.
• Customer Assistance: I would provide guidance and support to customers who require assistance with using specific software applications, tools, or systems. This may include explaining features, functionalities, or configurations, and helping customers navigate through interfaces or settings.
• Documentation: It is essential to maintain accurate records of customer interactions and the steps taken to resolve their issues. I would document the details of each customer interaction, including the problem description, troubleshooting steps, and the final resolution. This documentation helps in building a knowledge base and enables future reference for similar issues.

Skills Required for the Technical Support – Non Voice

• Technical Knowledge: A solid understanding of technical concepts, computer systems, software applications, and troubleshooting methodologies is crucial. Proficiency in areas such as operating systems, networking, software applications, and hardware components is important to effectively address customer issues.
• Problem-Solving Abilities: Technical support involves identifying problems, analyzing information, and coming up with effective solutions. Strong problem-solving skills enable you to diagnose issues accurately, think critically, and provide appropriate resolutions to customers.
• Communication Skills: As a non-voice support representative, excellent written and verbal communication skills are essential. You should be able to articulate technical information in a clear and concise manner, ensuring customers understand the solutions and instructions provided. Active listening skills are also crucial to fully comprehend customer issues and address them effectively.
• Customer Service Orientation: A customer-centric approach is vital in technical support. Patience, empathy, and the ability to remain calm under pressure are necessary to provide a positive customer experience. Understanding customer needs, managing expectations, and demonstrating a willingness to help are all important aspects of delivering exceptional customer service.

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HOW TO APPLY FOR Cognizant Work From Home 2023 ?

To apply for the Cognizant Work From Home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Cognizant Work From Home company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN EMAIL-ID BELOW

Cognizant Work From Home – Frequently Asked Question?

What is the Cognizant Work From Home selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.