IntouchCX is hiring for International Chat Process through a walk-in drive, can make use of this great opportunity who are 12th pass and willing to start or expand their career . Candidate with 0 – 4 years of experience can walk in. The openings are in Hyderabad which can be of your preference. Work for an exciting company in a growing industry and develop your skills in our fast paced, enthusiastic contact centre environment In touch CX offers you a career with benefits; including the chance to put some of these additional qualifications into practice. If you are looking for a job with good learning opportunities along with growth, then this walk-in is ideal.
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Overview of IntouchCX Walk-In Interviews
| IntouchCX Walk-in -Details | |
| Company | IntouchCX Walk-In |
| Role | International Chat Process |
| Qualification | 12th pass |
| Location | Hyderabad |
| Work Experience | 0 – 4 years |
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Roles and Responsibilities for International Chat Process
- Manage the inbound and/or outbound calls from overseas customers (US/UK/AU markets).
- Aggressive handling of Customer Complaints/Quries/issues on Tech.
- Furnish accurate information on products, services, availability, telemarketing times and costs.
- Keep the CSATs high with professional correspondence.
- Track calls and customers in CRM.
- Adhere to call scripts, data protection acts and quality standards.
- Meet call daily/weekly adherence measure targets, AHT and performance requirements.
- Cross-Sell / Upsell appropriate products and services where indicated.
- Raise challenging issues to customer support or appropriate departments.
- Follow time zones, working hours and SLAs across the globe.
IntouchCX Walk-in Interview Details – Date, Time & Venue
| For Hyderabad location interested candidates can walk-in directly to the below venue for interviews | |
| Role | International Chat Process |
| Time and Venue | 22nd January – 29 January , 9.30 AM – 5.30 PM |
| walk-in Address: | Building B16, Raheja Mindspace IT Park Madhapur, Hyderabad Contact – Keerthana HR |
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About IntouchCX company
IntouchCX is a worldwide e-commerce customer experience solutions company that offers support in healthcare, technology, and other industries. Established twenty-one years ago, IntouchCX uses data analytics technology to improve client interactions with services, such as customer support, technical assistance, and sales solutions. Innovation is at the core of the company’s strategy, alongside quality. IntouchCX differs from its competitors by having hundreds of employees from different countries all over the world, enabling the company to offer unique personalized services.
Frequently Asked Question?
What are the working hours for this role at IntouchCX?
The working hours for the position are from 11.30 AM – 3.00 PM, Monday to Friday, with weekends off.
Where is the IntouchCX Hyderabad office located for the walk-in interview?
The walk-in interview will take place at the IntouchCX Hyderabad office. The exact address will be available on the job listing or can be confirmed by contacting IntouchCX HR.
What is the selection process at IntouchCX for this role?
The selection process typically involves:
- Screening of resumes.
- Chat-based test to assess written communication and typing speed.
- Personal interview to evaluate your customer service experience, problem-solving skills, and cultural fit for IntouchCX.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
