Mphasis Customer Support Representative for Mobile & Fixed Line process is responsible for day to day operational support of the customers through inbound calls, live chat, emails and service portals. In this capacity, the associate is the first line of contact for customers who require assistance with their mobile or fixed-line services. This means the main aspect of this role is to listen to customer complaints, resolve them with accurate solutions, and ultimately deliver a smooth and positive customer experience. It requires candidates who have good problem-solving ideas or hypotheses, communications skills and the ability to multitask at once. As a Junior Service Desk Associate, you should _ troubleshoot technical or service-related issues, guide users through products and services step by step until the problem is resolved or escalate to upper technical teams as needed.
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Mphasis Work From Home – Overview
| Mphasis Work from Home Jobs Details : | |
| Company | Mphasis work from home |
| Roles | Junior Service Desk Associate |
| Qualification | BSc, B.Com and BA or Diploma holders (12+3 years of education). |
| Location | Remote |
| Work Experience | 0-1 years |
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Responsibilities
- Raise question to Senior Technicians when unable to complete activities
- Ensure allocated premium processing is completed in an accurate and timely manner.
- Engage in feedback and personal development
- Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements.
- Help deliver the service to the agreed SLAs & KPIs
- Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments
Skills & experiences
- Good communication skills (written and verbal)
- Awareness of insurance & the role it plays for businesses
- Ability to work on own and as part of a team
- Aptitude and desire to learn
- Knowledge of MS Office (Word, Excel & PowerPoint
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Apply Now for the Junior Service Desk Associate Role at Mphasis
| Click the link below to apply for the Junior Service Desk Associate role at Mphasis . | |||||
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Why Join Mphasis as Jr. Trainee ?
Joining Mphasis as a Junior Technician is a great way to start your career. Mphasis is a company that values learning and helps employees grow. As a Junior Technician, you will work on real projects and learn from experienced team members. You will get training to improve your skills and learn new things. The company has a friendly and helpful work environment. Mphasis also gives good pay and rewards people who do well. It’s a good place to learn and build your future.
About Mphasis company :
Mphasis is a global information technology (IT) and services company that helps businesses with digital transformation and innovative solutions. Founded in 2000 and headquartered in Bangalore, India, Mphasis provides services like cloud computing, data analytics, cybersecurity, and application development. The company works with clients in different industries such as banking, insurance, healthcare, and retail. Mphasis is known for using the latest technologies to solve complex problems and improve business performance. With a strong focus on customer satisfaction and employee growth, Mphasis is a trusted name in the IT services industry.
FAQ: Mphasis Work from Home Jobs
What is the selection process for Mphasis remote jobs?
The Mphasis hiring process for work from home jobs typically includes an online application, aptitude test, technical or HR interview, and sometimes a final manager round.
Is work from home at Mphasis available for freshers?
Yes, Mphasis does offer work from home opportunities for freshers, especially in roles such as customer service, data entry, and junior technical positions.
What types of work from home jobs does Mphasis offer?
Mphasis offers various work from home job roles including customer support, technical support, data entry, software development, testing, and business process outsourcing (BPO) positions.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
