NatWest Group is recruiting for Customer Service & Operations Lead- Reconciliation & Investigations, based at its Gurugram office. The role is titled: Foundations Analyst (0-3 years of experience) Note you must have at least a bachelor’s to apply, for new grads and those with 3 or less work experience to apply! This being said, this is a chance to support operations process and resolve customer inquiries, help with recovery management and overall effectiveness.
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Job Overview at NatWest Group
| Job Openings at NatWest Group Details : | |
| Company | NatWest Group |
| Roles | Customer Service & Operations Lead, Reconciliation & Investigations |
| Qualification | Bachelors’ Degree |
| Location | Gurugram |
| Work Experience | 0-3 years of experience |
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Roles & Responsibilities For Customer Service & Operations Lead, Reconciliation & Investigations:
- Dealing effectively with customer service requests and enquiries.
- Supervising reconciliation actions to maintain financial correctness.
- Researching and resolving transactional discrepancy causes.
- Writing and finalizing Daily Operational Reports.
- Liaising with internal departments to ensure quick resolution of queries.
- Monitoring adherence to bank policies and standards.
- Advising on process improvements to increase efficiency and accuracy.
- Tracking workflow and making sure the work is being done on time.
- Ensuring that documentation is kept to a high standard and for audit purpose.
- Reporting to management with reports and updates.
Skill Required For Customer Service & Operations Lead, Reconciliation & Investigations:
- Excellent influencing, negotiation and strategic planning skills
- The ability to adapt and drive a team in a rapidly changing working environment
- Experience of managing senior stakeholders
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Apply Link for the Customer Service & Operations Lead Role at NatWest Group
| Click the link below to apply for the NatWest Group at Customer Service & Operations Lead role | |||||
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About NatWest Group company:
We are a major UK-based banking and financial services company we serve around 19 million customers across the globe. Recognized for its digital banking and self-directed customer solutions, including the opening of an account remotely in a few minutes, Desjardins also offers a full range of financial products as well as deposit and investment services. NatWest Group has a long-term strategy that Governments, Customers and Shareholders voice loud cries for change: Clear minds on the planet from conception to heaven, in order to secure sound decisions that save must have been done better today; offering products and services through transparent processes.
Frequently Asked Questions about the NatWest Group
What does the Customer Service & Operations Lead, Reconciliation & Investigations role at NatWest Group involve?
The role at NatWest Group involves managing customer queries, performing reconciliation tasks, investigating transaction discrepancies, and ensuring accurate and efficient operational processes.
What qualifications are needed for the Customer Service & Operations Lead position at NatWest Group?
NatWest Group requires candidates to have a Bachelor’s degree for this position, along with strong analytical, communication, and problem-solving skills.
Does NatWest Group require prior experience for the Customer Service & Operations Lead, Reconciliation & Investigations role?
NatWest Group welcomes candidates with 0–3 years of experience, making the role suitable for fresh graduates as well as early-career professionals seeking growth in banking operations.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
