Sutherland Recruitment 2023 | Business Analyst | Work From Home

Sutherland Recruitment 2023 for Business Analyst Role. Any Graduate Candidates can apply for the post.

The complete details of this jobs are as follows :

• Company – Sutherland
• Role – Business Analyst
• Qualification – Any Graduate
• Experience – 0-3 Years
• Location – Remote (Work From Home)
• Salary – 3 LPA – 5 LPA

ABOUT COMPANY

Sutherland is a global business process outsourcing (BPO) and technology-enabled services company. Founded in 1986, Sutherland has its headquarters in Rochester, New York, United States. The company operates in over 20 countries and serves clients across various industries, including technology, healthcare, finance, retail, and telecommunications.

Sutherland provides a wide range of services to help organizations streamline their business processes and enhance customer experiences. Some key areas of expertise include:

Customer Experience Management: Sutherland focuses on delivering exceptional customer experiences through various channels, including voice, email, chat, and social media. They offer services such as customer support, technical support, sales support, and customer retention programs.

Digital Transformation: Sutherland helps clients embrace digital technologies and transform their operations for increased efficiency and agility. This includes services related to automation, artificial intelligence (AI), robotic process automation (RPA), analytics, and cloud solutions.

Finance and Accounting: Sutherland offers finance and accounting services, including accounts payable and receivable management, financial planning and analysis, payroll processing, tax services, and financial reporting.

Human Resources: Sutherland assists organizations in managing their human resources functions efficiently. This includes services like recruitment, onboarding, benefits administration, employee training, performance management, and workforce analytics.

Technology Services: Sutherland provides IT infrastructure management, application development and support, software testing, cybersecurity, and data analytics services to help organizations optimize their technology landscape.

Sutherland has a global workforce of over 120,000 employees known as “Sutherlanders.” The company emphasizes innovation, operational excellence, and data-driven insights to deliver value to its clients. Sutherland’s approach is centered around understanding client needs, leveraging technology, and implementing scalable solutions.

In addition to its BPO services, Sutherland invests in research and development initiatives and partners with academic institutions to drive innovation and stay at the forefront of emerging technologies and industry trends.

Overall, Sutherland is a leading global BPO and technology-enabled services provider that helps organizations improve their business processes, enhance customer experiences, and drive operational efficiency through a combination of human expertise and advanced technology solutions.

What You Will Be Doing As Business Analyst

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
• Facilitate sessions with stakeholders to drive out requirements
• Conduct Process diagnostics & opportunity identification
• Establishes business case for each opportunity
• Gather non-functional requirements such as security, capacity performance, and availability
• Document and diagram the existing environment and data-flows
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA projects.
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
• Identify and document best practices for ongoing RPA adoption
• Consider change management implications for the implementation of new RPA processes
• Serves as the liaison between the business community and the technical solution providers throughout the project life cycle.

Skills Required for Business Analyst

• Strong effective working relationships with team members, stakeholders, and management. Demonstrate strong collaboration across all levels of the organization.
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement
• Understand the needs of and support a company with global operations.
• Knowledge of RPA technologies and spectrum of best practices with process automation
• Ability to design target processes to improve efficiency & effectiveness through standardization & automation
• Work with individuals to understand and build detailed process maps and business requirements documents.
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident in raising action points with senior individuals
• Experience working on major projects
• Experience/knowledge of a range of technology platforms and solutions
• Ability to rapidly grasp processes and identify potential RPA solutions.
• Experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams.
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.

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HOW TO APPLY FOR Sutherland WORK FROM HOME 2023 ?

To apply for the Sutherland work from home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Sutherland work from home company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Business Analyst Role – Remote (Work From Home)

Sutherland work from home– Frequently Asked Question?

What is the Sutherland work from home selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.