Velsera is hiring freshers for work-from-home Customer Support Engineer roles. If you have a Bachelor’s degree and less than 2 years of experience, this is a great chance to start your career. The job is remote, so you can work from home, and the salary is between 4 LPA and 5 LPA. It’s a perfect opportunity for anyone looking to gain experience in a growing field, all while enjoying the flexibility of working from home.
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Job Role Details
| Velsera Work From Home Jobs Details : | |
| Company | Velsera work from home |
| Roles | Customer Support Engineer |
| Qualification | Bachelor degree |
| Location | Remote |
| Work Experience | 0-2 years |
| Salary | 4 lpa-5 lpa |
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What will you do?
- Help customers troubleshoot and resolve technical and functional issues with Velsera products and services.
- Keep a record of customer issues, interactions, and solutions in the support system.
- Prioritize problems and work with other teams to quickly find solutions, escalating when necessary.
- Guide customers on how to use the products and services, ensuring they get the most out of them.
- Help create and maintain helpful support documents and articles.
- Stay updated on the latest developments in bioinformatics, precision medicine, life sciences, and workflow automation to provide the best support and advice.
- Keep learning and improving technical skills to stay sharp.
- Work with senior support engineers and specialists to handle tougher issues and improve the overall support process.
What do you bring to the table?
- Good understanding of software, operating systems, and basic tech concepts.
- Previous experience in technical support or a similar role, ideally in life sciences, bioinformatics, precision medicine, workflow automation, or software support.
- Excellent communication and customer service skills.
- Strong problem-solving skills to troubleshoot and fix issues.
- Familiarity with life sciences, bioinformatics software, precision medicine tools, or workflow automation systems is a plus.
- Ability to work both independently and as part of a team.
- Comfortable using help desk software, CRM systems, and other support tools.
- Willingness to learn and grow your skills in different areas of the business.
- Experience working on cross-functional projects and contributing to bigger business goals.
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Apply Now for the Customer Support Engineer Role at Velsera
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Benefits of Working From Home with Velsera
Working from home with Velsera offers you a great deal of flexibility and convenience. You can create a work schedule that suits your personal life, helping you maintain a healthy work-life balance. No more long commutes means you’ll have more time for family, hobbies, and personal well-being. Working remotely also lets you design a comfortable, personalized workspace that enhances productivity. You’ll be part of a diverse, global team, contributing to meaningful projects in bioinformatics and life sciences—all while staying safe at home. Velsera offers plenty of opportunities for professional growth, with continuous learning programs and support to help you develop your skills and advance your career. Even though you’re working remotely, you’ll receive the same level of guidance and mentorship, ensuring you feel connected and supported.
About Velsera company :
Velsera is a company that’s leading the way in bioinformatics, precision medicine, and life sciences. They create smart tools and services that help researchers, healthcare providers, and organizations make better decisions by using data more effectively. By combining advanced technology with personalized medicine, Velsera helps improve health outcomes and streamline work processes. The company values collaboration and offers lots of opportunities for learning and growth. With a global team, Velsera is focused on supporting scientific research and making a positive impact on healthcare worldwide.
FAQ: Velsera Work From Home Jobs
What is a Customer Support Engineer at Velsera?
A Customer Support Engineer at Velsera is responsible for troubleshooting, resolving technical issues, and assisting customers with their inquiries related to Velsera products and services. This role combines customer service with technical support expertise.
How do I apply for a Customer Support Engineer position at Velsera?
You can apply by visiting Velsera’s career page and finding the Customer Support Engineer job listing. Submit your resume, a cover letter detailing your technical experience, and any relevant certifications.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
