Walk-in Drive at IntouchCX from 24 June 2023 for Chat Process Role. 12 Pass Candidates can apply for the post.
Table of Contents
Complete details are given below:-
- Company – IntouchCX
- Roles – Chat Process
- Qualification – 12 Pass
- Location – Hyderabad
- Work Experience – 0-4 Years
- Salary – 2 LPA – 4 LPA
ABOUT THE COMPANY
IntouchCX, also known as Intouch Customer Experience, is a company that specializes in providing customer experience management solutions and services. Here are some key details about IntouchCX:
Customer Experience Solutions: IntouchCX offers a range of solutions designed to help businesses enhance their customer experience. This includes customer feedback management, customer satisfaction surveys, voice of the customer programs, customer journey mapping, and other tools and methodologies to gather insights and improve the overall customer experience.
Customer Feedback and Surveys: IntouchCX enables businesses to collect and analyze customer feedback through various channels such as online surveys, email surveys, SMS surveys, and feedback kiosks. They provide robust survey platforms that allow businesses to design and distribute surveys, collect responses, and generate reports for data analysis.
Voice of the Customer (VoC) Programs: IntouchCX helps organizations implement Voice of the Customer programs to capture, measure, and analyze customer feedback and preferences. These programs enable businesses to understand customer expectations, identify areas for improvement, and make data-driven decisions to enhance the customer experience.
Customer Journey Mapping: IntouchCX assists businesses in mapping the customer journey to gain insights into each touchpoint and interaction a customer has with their brand. This helps businesses identify pain points, opportunities for improvement, and deliver more personalized and seamless experiences across all customer touchpoints.
Data Analytics and Reporting: IntouchCX provides advanced data analytics capabilities to transform customer feedback and survey data into actionable insights. They offer reporting dashboards, data visualization tools, and analytics models to help businesses understand trends, patterns, and key drivers of customer satisfaction and loyalty.
Employee Engagement and Training: IntouchCX recognizes the crucial role of employees in delivering exceptional customer experiences. They offer employee engagement solutions and training programs to align employees with customer-centric values, empower them to deliver excellent service, and foster a culture of customer focus within organizations.
Industry Expertise: IntouchCX has experience working across various industries, including retail, hospitality, healthcare, financial services, telecommunications, and more. They tailor their solutions to the specific needs and challenges of each industry, helping businesses in different sectors improve their customer experience strategies.
Technology Integration: IntouchCX integrates with existing customer relationship management (CRM) systems, marketing automation platforms, and other technology solutions to streamline data collection, analysis, and reporting processes. This allows businesses to leverage their existing technology stack and maximize the value of their customer experience initiatives.
Continuous Improvement: IntouchCX emphasizes the importance of continuous improvement in customer experience management. They work with businesses to establish feedback loops, monitor performance metrics, and implement iterative changes to enhance the customer experience over time.
What you will be doing as Chat Process
- Support through Chat.
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
- Ability to build rapport with the customer.
- Ability to overcome objections and ask for business.
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Skills Required for Chat Process
- Preferred candidates with an understanding on eCommerce websites.
- Knowledge of mobile/computing products.
- Should possess effective written communication skills and comprehension skills.
- Excellent Typing Speed: (At least 30 wpm).
- Excellent interpersonal, intrapersonal skills, team player.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the IntouchCX (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Chat Process |
| Experience | 0-4 Years |
| Contact no. | Rohit Mathew Abraham ( 7032715331 ) |
| Date | 24 June |
| Time | 11.00 AM – 4.00 PM |
| walk-in Address: | Building No: 2A, 4th Floor Maximus Towers, Raheja Mindspace IT Park, Hi Tech City, Hyderabad- 500081, Telangana, India. |
IntouchCX (walk-in) – Frequently Asked Question?
What is IntouchCX Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at IntouchCX for freshers?
The average of 2 LPA – 4 LPA is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
