Walk-In Interviews for Hexaware Technologies Positions in Multiple Locations

Hexaware Technologies is rolling out walk-in interviews for two popular roles Voice process & Customer Service Executive agent-in Chennai & Mumbai. Freshers and pros with up to five years on the clock can all line up, since the company believes each person brings something valuable. The job centers on answering customer questions via chat and quick text messages, so the ideal candidate stays calm, types clearly, and enjoys solving problems on the fly. Applicants need either a completed Plus-Two certificate or a college degree, and a cheerful attitude never hurts. Joining Hexaware now means stepping into a lively team where employees pick up tech skills that pay off for years. If that sounds like the right kind of Monday morning, grab your resume and head to the venue.

Hexaware Technologies Walk-In Interviews – Overview

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Responsibility for Voice process

• Reply to customer emails and chat messages-no phone work at all. Make every note feel friendly and a bit personal, even if the sign-off is standard.
• Look up account details, spot the trouble, and give an answer that actually solves the problem. Write clearly so no one has to guess what the next step is.
• Log the conversation and update the file right afterward, so the next person knows what happened.
• Check in with teammates anytime service numbers drift off target; a quick shout can turn stats around.
• Tame complaints fast, keep the tone light, and treat requests as if they matter, because they do. Follow the rulebook, but dont sound like a robot reciting it.
• Finish every ticket by asking yourself if the customer feels taken care of. A smooth wrap-up can turn frustration into relief in just a few sentences.
• Answer customer questions in live chat as quickly and clearly as possible. Aim for an honest reply every time; sometimes a simple yes or no is all a person really needs.
• Fix problems politely, even when the customer is frustrated. A calm, polite tone can often cool the heat faster than any refund.
• Keep satisfaction scores high by treating every interaction like it matters. One glowing review can lead to a dozen new sign-ups.
• Jot down what happens in each chat, even the small details. Accurate notes keep the next agent from stepping into the same puddle.
• Share ideas with teammates whenever the moment feels right. Five brains usually spot a shortcut no single brain ever considered.
• Follow company rules during every conversation, even if they feel rigid. Those rules are the guardrails that keep the entire ship pointed forward.
• Sign up for training sessions whenever they open. A fresh tip about the product today may save an hour of back-and-forth tomorrow.
• Track the monthly metrics-management usually sets them in glittering numbers on a dashboard. Noticing the climb or dip builds confidence.
• Help craft new customer-service tips as you notice what works. Actual lessons learned on the floor beat theory written in a textbook every time.
• Cheer on coworkers and celebrate small wins. That positive vibe spreads, and nobody wants to be the one who drains it.

Hexaware Technologies Walk-In Schedule: Dates, Locations, and Venues

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How to Prepare for Hexaware Technologies Walk-In Interviews ?

Research Hexaware Technologies and their services before attending a walk-in interview. Understand their work culture, technologies, and other relevant information associated with them. Review the job description and tailor it to your skills, bringing several copies of your resume and a government ID. Discuss your experience, technical and other skills, along with problem-solving skills. Answering questions related to the work Hexaware does will be essential, so plan to practice common interview queries. Be punctual while dressed neatly, and always carry an optimistic, confident demeanor.

About Hexaware Technologies Company

Hexaware Technologies is a digital transformation, cloud, automation and AI solutions provider. With a base in India, Hexaware was founded in 1990 and has since expanded to serve the banking, healthcare, travel and manufacturing industries. In order to support businesses with furthering their competitive edge in the rapidly transforming digital economy, Hexaware remains focused on innovation with a keen emphasis on customer centric solutions.

Frequently Asked Questions (FAQs)

What positions are available at Hexaware Technologies?

Hexaware Technologies is hiring for Voice process & Customer Service Executive role.

Where are the Hexaware Technologies walk-in interviews taking place?

The interviews will be held in Chennai & Mumbai

What documents should I carry for the Hexaware Technologies interview?

Bring the following documents:

• Updated resume
• Government-issued ID proof (Aadhar, PAN, etc.)
• Educational certificates
• Passport-size photos

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.