Zones is recruiting for work-from-home service desk fresher vacancies that are exciting! If you possess a BSc in IT, Computer Science, or a related field, or a BTech/BE, BCA, or MTech degree, this could be a perfect role for you. While having previous experience of around 6 months is a plus, it’s not required. You need to possess good knowledge of IT services and impressive communication skills. Best of all, it’s a remote position, so you work from your own home. If you’re a recent graduate wanting to start your career in IT, this is a great chance.
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Job Role Details
| Zones Work From Home Details : | |
| Company | Zones work from home |
| Roles | Service Desk |
| Qualification | Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, |
| Location | Remote |
| Work Experience | 0- 0.6 months |
| Salary | 3 lpa-5 lpa |
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What you’ll do as the (L1- Service Desk)
- Be the first point of contact for customers seeking technical assistance through phone, chat, and email.
- Essential IT support experience, handling clients worldwide (24/7).
- Strong team collaboration and effective communication via chat systems (Microsoft Teams, Skype, etc.).
- Experience troubleshooting and setting up desktop hardware and associated peripherals.
- Proficiency in computer operating systems (Windows), hardware diagnosis/setup, and software installation/troubleshooting.
- Experience working in a fast-paced, dynamic environment.
- Strong customer service background with excellent communication skills.
- Ability to multitask effectively.
- Real-time ticket creation and documentation.
- Conduct remote troubleshooting through diagnostic techniques and relevant questions.
- Identify the best solution based on SOPs/KBs and the information provided by customers.
- Guide customers through the troubleshooting process.
- Ability to meet tasks within SLA requirements.
- Escalate unresolved issues to the next level of support personnel.
- Log events, problems, and their resolutions.
- Provide accurate information on IT products or services.
- Follow up and update customer status and information.
- Pass customer feedback or suggestions to the appropriate internal team.
- Suggest improvements to procedures and KB articles.
What you will bring to the team:
- Experience: 0 to 0.6 months in IT Support
- Education:
- B.Sc. (IT/Computer)
- B.Tech/BE
- BCA
- M.Tech
- MCA
- M.Sc. (Computer Science)
- Reporting to: Team Lead
Apply Link for Service Desk at Zones
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Why Join Zones Vacancies as Freshers?
Starting your career at Zones as a fresher is an amazing way to step into a dynamic, growth-oriented workplace. With well-structured training programs and guidance from experienced mentors, you’ll have the support you need to build a strong foundation for your career. Zones offers a clear path for growth, giving you the chance to work on exciting projects, explore global markets, and get hands-on experience with cutting-edge technologies. The company’s collaborative culture values fresh ideas and fosters an environment where young professionals can truly thrive. What’s more, Zones genuinely cares about work-life balance and employee well-being, creating a supportive space for both personal and professional development. As a fresher at Zones, you’ll gain valuable skills, be recognized for your efforts, and set yourself up for a fulfilling and successful career.
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About Zones company :
Zones is a global IT solutions provider dedicated to helping businesses innovate, adapt, and succeed in today’s digital world. With a presence in over 80 countries, the company offers a full range of solutions, from cloud computing and cybersecurity to networking and workplace transformation. Zones partners with leading tech brands to deliver innovative products and services that are tailored to meet the unique needs of each business. Known for putting customers first, Zones combines extensive industry knowledge with cutting-edge solutions to achieve real results for companies of all sizes. Focused on employee growth and fostering a collaborative culture, Zones continues to be a trusted partner for clients worldwide, helping them navigate the ever-evolving world of technology.
Frequently Asked Questions about the Service Desk Role
What is the work of service desk?
An IT service desk assists customers with incident resolution or service request management, it creates and manages departmental knowledge, it offers self-service for customers who want to resolve incidents quickly and independently, and it provides metrics on the team and the tool’s effectiveness.
Is service desk analyst a IT job?
Service desk analysts work closely with the IT department and communicate with the end user, whether staff within an organization or external customers. Day-to-day duties and responsibilities include: Managing, prioritizing, and documenting incoming questions and service desk tickets.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
