Opentext Mega off campus Drive 2023 | Associate Technical Support Specialist

Opentext Mega off campus Drive 2023 : hiring As Associate Technical Support Specialist Role. BS/BSc (CS/IT) Candidates can apply for the post.

Opentext Mega off campus Drive 2023 – Overview

• Company – Opentext
• Role – Associate Technical Support Specialist
• Qualification – BS/BSc (CS/IT)
• Experience -1-2 YEAR
• Location –Bangalore
• Salary- 3-5 LPA

Opentext Mega off campus Drive 2023 – ABOUT COMPANY

OpenText is a well-established Canadian software company that specializes in enterprise information management (EIM) solutions. Founded in 1991 by University of Waterloo graduates Gary Moore and John Shackleton, the company is headquartered in Waterloo, Ontario, Canada.

OpenText provides a comprehensive suite of software products and services to help organizations manage and leverage their vast amounts of information efficiently. The company’s EIM platform facilitates the creation, storage, retrieval, and secure exchange of various types of content, including documents, emails, multimedia files, and structured data, across the entire lifecycle of information.

One of OpenText’s core offerings is its Enterprise Content Management (ECM) solution, which allows businesses to manage and organize their content, comply with industry regulations, and streamline their workflows. The ECM platform enables collaboration and ensures that information is readily available to employees, promoting better decision-making and productivity.

Opentext Mega off campus Drive 2023 –Associate Technical Support Specialist Responsibilities

• Assist customers with live and deferred transactions via phone and email with technical support inquiries.
• Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues.
• Learn the technical architecture of company products.
• Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time
• Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings
• Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements
• Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request
• Become trained to support additional products within the product suite
• Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed
• Assist in the content creation/editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant.
• Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation.
• Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.
• Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).
• Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.

Opentext Mega off campus Drive 2023 – Skills Required

• Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers.  Heavy telephone usage.
• Experience with configuration and implementation of Microsoft and/or Linux based servers.
• Knowledge of Active Directory, Microsoft Exchange and SQL
• Ability to analyze technical problems without visual contact with the machine.
• Excellent learning skills.
• Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP).
• Experience with troubleshooting 365 and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, Sharepoint, Intune)
• Experience with mail configuration on android/IOS mobile devices
• Ability to organize and manage multiple priorities.
• Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions.
• Ability to utilize available resources to the fullest; must have excellent computer skills.
• Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.
• Must have excellent spoken and written communication skills and speak English. Spanish, French, or German language proficiency is a plus.

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HOW TO APPLY FOR Opentext Mega off campus Drive 2023?

To apply for the Opentext Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to Opentext Mega off campus Drive 2023 company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Role -Associate Technical Support Specialist (Bangalore Location)

Opentext Mega off campus Drive 2023 – Frequently Asked Question ?

What is the Opentext selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3lpa-5lpa for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.